Client Success Lead — Experiential Marketing (Remote)

Invision Communications; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Life and disability insurance

ESOP discretionary allocations

Paid time off and holidays

Family Leave Perks Program

Job summary

Invision Communications is seeking a Client Success Manager to support VPs of Client Success, nurture existing client relationships, and drive programs from conception to delivery. You will partner with internal teams to ensure processes are followed and programs exceed expectations.

The role involves remote or hybrid work, some travel, and collaboration across time zones to keep programs on track and on budget, delivering exceptional client outcomes.

Qualifications

• Experience: A minimum of 1-3 years of experience in event or related industries in an account and/or sales support capacity is required.
• Travel: This role involves some travel.
• Work Arrangement & Hours: This role may be remote or hybrid, depending on location, and candidates must be based in the Central or Eastern time zones.

Responsibilities

• Manage day-to-day client needs, ensuring projects and programs run smoothly.
• Establish project requirements, priorities, and timelines, tracking progress and deliverables.
• Document and share meeting notes, including action items and next steps.
• Collaborate with cross-functional teams across time zones and manage vendor/partner relationships.
• Build strong, long‑term relationships with clients and ensure coordination of program deliverables.
• Maintain project documentation, financial tracking, and regular status updates.
• Support financial processes, including budget reviews and invoicing.
• Contribute to both internal and client‑facing post‑project reviews.
• Schedule and drive regular meetings with managers and account teams, providing timely reporting and feedback.
• Archive all project elements in alignment with established procedures.
• Support special projects as requested by leadership.

Job description

Invision Communications is seeking a Client Success Manager to support VPs of Client Success, nurture existing client relationships, and drive programs from conception to delivery. You will partner with internal teams to ensure processes are followed and programs exceed expectations.

The role involves remote or hybrid work, some travel, and collaboration across time zones to keep programs on track and on budget, delivering exceptional client outcomes.