Experiential Event Services Lead

Bluejack Management Partners; Town of Texas (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Bluejack National, a private residential club, seeks an Event Services Manager in the Events & Catering department. You will own the planning, servicing, financial management, and execution of all group events from turnover to final billing, acting as the primary liaison between clients and the Club.

Collaborate with Food & Beverage, Culinary, Golf Operations and other units to meet service standards, protect financials, and ensure timely invoicing and reconciliation throughout the event

Responsibilities

• Assume full ownership of assigned group events from turnover through final billing and post-event reconciliation.
• Serve as the primary point of contact for all assigned clients throughout the planning and execution process.
• Plan, coordinate, and execute all assigned corporate, social, and member-sponsored group events sold by the Director of Events & Catering.
• Build and maintain strong relationships with clients while delivering exceptional customer service throughout the event lifecycle.
• Prepare and manage Banquet Event Orders (BEOs), event diagrams, timelines, room layouts, and all event documentation required for successful execution.
• Conduct planning meetings, site visits, menu tastings, walkthroughs, and final event confirmations with clients.
• Coordinate all event logistics with Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and other Internal Business Units to ensure operational readiness.
• Lead internal pre-event meetings and communicate all event details to operational teams.
• Monitor event timelines and ensure all planning milestones are completed accurately and on schedule.
• Maintain financial accountability for assigned events by reviewing deposits, monitoring payment schedules, verifying billing accuracy, identifying revenue opportunities, minimizing billing discrepancies, and ensuring timely completion of final invoices and event reconciliation.
• Coordinate vendor requirements, certificates of insurance, permits, rentals, entertainment, and outside services as required.
• Maintain complete and accurate event files in accordance with departmental standards.
• Identify potential operational concerns and proactively communicate solutions before they impact the guest experience.
• Ensure every assigned event reflects Bluejack National service standards, brand expectations, and hospitality excellence.
• Maintain compliance with departmental SOPs, Club policies, and event servicing standards.
• Assist the Director of Events & Catering with departmental projects and perform additional duties as assigned.

Job description

Bluejack National, a private residential club, seeks an Event Services Manager in the Events & Catering department. You will own the planning, servicing, financial management, and execution of all group events from turnover to final billing, acting as the primary liaison between clients and the Club.

Collaborate with Food & Beverage, Culinary, Golf Operations and other units to meet service standards, protect financials, and ensure timely invoicing and reconciliation throughout the event