Events Service Manager

Bluejack Management Partners; Town of Texas (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Bluejack National, a private residential club, seeks an Event Services Manager in the Events & Catering department. You will own the planning, servicing, financial management, and execution of all group events from turnover to final billing, acting as the primary liaison between clients and the Club.

Collaborate with Food & Beverage, Culinary, Golf Operations and other units to meet service standards, protect financials, and ensure timely invoicing and reconciliation throughout the event

Responsibilities

• Assume full ownership of assigned group events from turnover through final billing and post-event reconciliation.
• Serve as the primary point of contact for all assigned clients throughout the planning and execution process.
• Plan, coordinate, and execute all assigned corporate, social, and member-sponsored group events sold by the Director of Events & Catering.
• Build and maintain strong relationships with clients while delivering exceptional customer service throughout the event lifecycle.
• Prepare and manage Banquet Event Orders (BEOs), event diagrams, timelines, room layouts, and all event documentation required for successful execution.
• Conduct planning meetings, site visits, menu tastings, walkthroughs, and final event confirmations with clients.
• Coordinate all event logistics with Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and other Internal Business Units to ensure operational readiness.
• Lead internal pre-event meetings and communicate all event details to operational teams.
• Monitor event timelines and ensure all planning milestones are completed accurately and on schedule.
• Maintain financial accountability for assigned events by reviewing deposits, monitoring payment schedules, verifying billing accuracy, identifying revenue opportunities, minimizing billing discrepancies, and ensuring timely completion of final invoices and event reconciliation.
• Coordinate vendor requirements, certificates of insurance, permits, rentals, entertainment, and outside services as required.
• Maintain complete and accurate event files in accordance with departmental standards.
• Identify potential operational concerns and proactively communicate solutions before they impact the guest experience.
• Ensure every assigned event reflects Bluejack National service standards, brand expectations, and hospitality excellence.
• Maintain compliance with departmental SOPs, Club policies, and event servicing standards.
• Assist the Director of Events & Catering with departmental projects and perform additional duties as assigned.

Job description

About this position

Bluejack Nationalis a private residential club for those who want to live in laid back luxury and weare committed tocreating exceptional lifestyleexperiencesone family, onemember,oneguest, and one employeeat a time. If you areas passionate as we are to deliver on thatpromise,then BluejackNational may just be theplace for you! This job description will outlinetheessential responsibilities totherole. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that youare willing to assist.

Job Title:Event Services Manager

Department:Events & Catering

Directly ReportsTo:Director of Events & Catering

FLSA Status:Salary Exempt

SUMMARYof our Cultural Beliefs:

Be Dependable.

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First.

I am accountable to be honest and always do the right thing.

Value People.

Iempathizeand respect others.

Speak Up.

Iseek,listenand provide candid feedback to improve performance.

Empowerment.

I have the skills,resourcesand authority to create memorable experiences.

I seek ways to beextraordinaryanddelivera positive impact every day.

Position Summary

The Event Services Manageris responsible forthe planning, servicing,financial management, and execution of all group events assigned by the Director of Events & Catering. This position assumes full ownership of assigned events from turnover through final billing, serving as the primary liaison between the client and the Club while ensuring exceptional service, operational excellence, and financial accuracy throughout the event lifecycle. Working closely with Food & Beverage, Culinary, Golf Operations, Member Experiences, and other Internal Business Units (IBUs), the Event Services Manager ensures every event is executed according to Bluejack National standards while protecting the financial integrity of each event through accurate detailing, billing, deposits, and post-event reconciliation.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Assume full ownership of assigned group events from turnover through final billing and post-event reconciliation.Serve as the primary point of contact for all assigned clients throughout the planning and execution process.Plan, coordinate, and execute all assigned corporate, social, and member-sponsored group events sold by the Director of Events & Catering.Build andmaintainstrong relationships with clients while delivering exceptional customer service throughout the event lifecycle.Prepare and manage Banquet Event Orders (BEOs), event diagrams, timelines, room layouts, and all event documentationrequiredfor successful execution.Conduct planning meetings, site visits, menu tastings, walkthroughs, and final event confirmations with clients.Coordinate all eventlogisticswith Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and other Internal Business Units to ensure operational readiness.Lead internal pre-event meetings and communicate all event details to operational teams.Monitor event timelines and ensure all planning milestones are completed accurately and on schedule.Maintain financial accountability for assigned events by reviewing deposits,monitoringpayment schedules, verifying billing accuracy,identifyingrevenue opportunities, minimizing billing discrepancies, and ensuringtimelycompletion of final invoices and event reconciliation.Coordinate vendor requirements, certificates of insurance, permits, rentals, entertainment, and outside services asrequired.Maintain complete andaccurateevent filesin accordance withdepartmental standards.Identifypotential operational concerns and proactively communicate solutions before theyimpactthe guest experience.Ensureevery assigned event reflects Bluejack National service standards, brand expectations, and hospitality excellence.Maintain compliance with departmental Standard Operating Procedures (SOPs), Club policies, and event servicing standards.Assist the Director of Events & Catering with departmental projects and performadditionalduties as assigned.