Experiential CEC Manager & Events Lead

WCL Group; Irvine (CA); On-site; USD 66,000 - 94,000; Full time

Job summary

WCL Group in Irvine, CA is seeking a Customer Experience Center Manager for a 6-month, on-site contract with a strong likelihood of extension to full-time. You will oversee the CEC showroom, coordinate hospitality and training programs, and manage pre- and post-event communications with clients and partners.

You’ll work with product teams, vendors, and executives to ensure flawless demonstrations, reporting, and attendee experience in a fast-paced tech environment.

Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations or Event/Hospitality Management is recommended (BS or BA degree minimum).
• Highly organized with the ability to multitask, manage multiple deadlines and maintain key relationships with vendors, internal and external organizations.
• Project Management acumen to lead cross functional work streams for successful and on time execution.
• Exceptional written and verbal communication skills.
• Ability to prioritize tasks effectively.
• Collaborative team player with strong intrapersonal skills, and relationship building skills
• Ability to thrive in a fast-paced, unpredictable environment.
• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
• Expert knowledge of principles and methods for showing, promoting, and selling products or services.

Responsibilities

• Maintain the CEC Showroom through continual product upgrades with EBD product groups, Solution Engineer, and Vertical Marketing Teams.
• Create and manage all CEC hospitality, meeting, and training programs.
• Support post-event, training, and tour reporting including descriptions, dates, attendee lists, and follow-up actions.
• Maintain attendee lists with contact information, visit reason, and follow-up actions.
• Create pre-sale and post-sale communications to drive attendance and revenue opportunities.
• Identify strategic DMC events to market showroom visits to attendees.
• Assist in monthly reporting for clients' executive team.
• Schedule and coordinate CEC meetings with executives and sales leaders to ensure coverage and participation.
• Coordinate events outside regular hours including catering and hosting.
• Advise on local, national, and international factors affecting buying and selling of products.

Skills

Project management

Organizational skills

Written and verbal communication

Negotiation skills

Customer service

Education

Bachelor's degree in Communications/Marketing/Public Relations or Event/Hospitality Management

Job description

WCL Group in Irvine, CA is seeking a Customer Experience Center Manager for a 6-month, on-site contract with a strong likelihood of extension to full-time. You will oversee the CEC showroom, coordinate hospitality and training programs, and manage pre- and post-event communications with clients and partners.

You’ll work with product teams, vendors, and executives to ensure flawless demonstrations, reporting, and attendee experience in a fast-paced tech environment.