Experiential Booking & Admin Coordinator

Merlin Entertainments; Kansas City (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Fantastic Health Coverage

Generous Paid Time Off

Merlin Magic Pass

Recognition and Rewards

401(k) Savings Plan

Job summary

Merlin Entertainments is seeking a Booking Coordinator & Administrative Assistant to support school, group, and special event bookings, while handling office administration and team member programs. You will build relationships with schools, partners, and guests to ensure seamless experiences.

The role emphasizes organization, exceptional service, and a hands-on approach to behind-the-scenes operations, with duties spanning reservations, reporting, and events.

Qualifications

• Highly organized with exceptional attention to detail.
• Excellent verbal and written communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional and approachable when interacting with guests, team members, vendors, and partners.
• Proficiency with Microsoft Office and administrative systems.
• Experience in administration, reservations, hospitality, event coordination, or related field preferred.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Manage school, group, birthday party, and special event bookings from start to finish.
• Build strong relationships with schools, community organizations, and corporate partners.
• Welcome and assist groups during their visit to ensure a seamless experience.
• Maintain reservation systems, booking calendars, and guest records.
• Prepare attendance forecasts, booking reports, and revenue updates.
• Support promotional events, familiarization tours, and community outreach initiatives.
• Provide administrative support to the General Manager and leadership team.
• Organize contracts, invoices, employee files, and office documentation.
• Coordinate mail, deliveries, and courier services.
• Welcome vendors, applicants, guests, and visitors to backstage and office areas.
• Assist with recruiting activities, job fairs, candidate screenings, and interview scheduling.

Skills

Highly organized

Strong communication

Customer service

Multitasking

Professional demeanor

Attention to detail

People skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

Merlin Entertainments is seeking a Booking Coordinator & Administrative Assistant to support school, group, and special event bookings, while handling office administration and team member programs. You will build relationships with schools, partners, and guests to ensure seamless experiences.

The role emphasizes organization, exceptional service, and a hands-on approach to behind-the-scenes operations, with duties spanning reservations, reporting, and events.