Booking Coordinator/Administrative Assistant

Merlin Entertainments; Kansas City (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Fantastic Health Coverage

Generous Paid Time Off

Merlin Magic Pass

Recognition and Rewards

401(k) Savings Plan

Job summary

Merlin Entertainments is seeking a Booking Coordinator & Administrative Assistant to support school, group, and special event bookings, while handling office administration and team member programs. You will build relationships with schools, partners, and guests to ensure seamless experiences.

The role emphasizes organization, exceptional service, and a hands-on approach to behind-the-scenes operations, with duties spanning reservations, reporting, and events.

Qualifications

• Highly organized with exceptional attention to detail.
• Excellent verbal and written communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional and approachable when interacting with guests, team members, vendors, and partners.
• Proficiency with Microsoft Office and administrative systems.
• Experience in administration, reservations, hospitality, event coordination, or related field preferred.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Manage school, group, birthday party, and special event bookings from start to finish.
• Build strong relationships with schools, community organizations, and corporate partners.
• Welcome and assist groups during their visit to ensure a seamless experience.
• Maintain reservation systems, booking calendars, and guest records.
• Prepare attendance forecasts, booking reports, and revenue updates.
• Support promotional events, familiarization tours, and community outreach initiatives.
• Provide administrative support to the General Manager and leadership team.
• Organize contracts, invoices, employee files, and office documentation.
• Coordinate mail, deliveries, and courier services.
• Welcome vendors, applicants, guests, and visitors to backstage and office areas.
• Assist with recruiting activities, job fairs, candidate screenings, and interview scheduling.

Skills

Highly organized

Strong communication

Customer service

Multitasking

Professional demeanor

Attention to detail

People skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

Booking Coordinator & Administrative AssistantBuild Amazing Experiences Behind the Scenes and Beyond!

Do you thrive on organization, love connecting with people, and enjoy being the person who keeps everything running smoothly? If so, we'd love to meet you!

As our Booking Coordinator & Administrative Assistant, you'll be at the heart of the operation, helping create unforgettable experiences for schools, families, community groups, and special event guests. From coordinating reservations and supporting special events to assisting with office administration and team member programs, you'll play a key role in ensuring every day is a success.

This is an exciting opportunity for someone who enjoys variety, takes pride in staying organized, and loves delivering exceptional service both behind the scenes and face-to-face.

What You\'ll Be Doing

• Manage school, group, birthday party, and special event bookings from start to finish.
• Build strong relationships with schools, community organizations, and corporate partners.
• Welcome and assist groups during their visit to ensure a seamless experience.
• Maintain reservation systems, booking calendars, and guest records.
• Prepare attendance forecasts, booking reports, and revenue updates.
• Support promotional events, familiarization tours, and community outreach initiatives.

Keep the Business Running Smoothly

As a key administrative partner, you\'ll support the leadership team while helping maintain an organized and professional workplace.

You'll:

• Provide administrative support to the General Manager and leadership team.
• Maintain confidential employee, operational, and business records.
• Organize contracts, invoices, employee files, and office documentation.
• Manage office supplies, uniform inventory, breakroom supplies, and vendor orders.
• Assist with purchase orders and vendor communications.
• Coordinate mail, deliveries, and courier services.
• Welcome vendors, applicants, guests, and visitors to backstage and office areas.
• Help maintain professional office spaces and team communication boards.
• Ensure office equipment and technology resources are operating efficiently.

Team Members Throughout Their Journey

\u200bYou\'ll help create a positive employee experience from recruitment through onboarding and engagement programs.

You'll:

• Assist with recruiting activities, job fairs, candidate screenings, and interview scheduling.
• Support onboarding and orientation programs for new team members.
• Help coordinate recognition activities, engagement events, and team celebrations.
• Maintain staffing and administrative records.
• Contribute to initiatives that enhance the overall employee experience.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

What We\'re Looking For

• Highly organized with exceptional attention to detail
• Strong communication and customer service skills
• Comfortable managing multiple priorities in a fast-paced environment
• Professional and approachable when interacting with guests, team members, vendors, and community partners
• Proficient with Microsoft Office and administrative systems
• Experience in administration, reservations, hospitality, guest services, event coordination, office management, or a related field is preferred
• Ability to maintain confidentiality and exercise sound judgment

What You\'ll Bring To The Build

• High School Diploma or GED
• Minimum 2 years of customer service, administrative, hospitality, sales coordination, or office support experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Ability to manage multiple projects in a fast-paced environment
• Strong attention to detail and follow-through
• Positive attitude with a guest-first mindset

Benefits

Benefits - The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to LEGOLAND Discovery Center’s plus other Merlin Entertainments attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you\'re interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $18.00/Hr.