Sales Operations & Guest Experience Coordinator

Hornblower Group; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

City Experiences is seeking a Social Sales Administrator to handle administrative duties per the Director of National Sales. The role involves supporting sales activities, lead generation, CRM management, and ensuring timely communications with guests and internal teams.

Responsibilities include coordinating schedules, maintaining documentation, attending meetings, and driving guest engagement while interacting with accounting for payments and forecasting.

Qualifications

• Minimum of two (2) years of related work experience.
• Effective written and oral communication.
• Maintain a high level of organization.
• Handle multiple tasks/projects at one time.
• Focus on guest needs.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues and suggest solutions.

Responsibilities

• Maintain employee scheduling records and process punch edits.
• Oversee maintenance of team’s shared drive and Confluence docs.
• Attend meetings, record notes, and distribute recaps and actions.
• Provide phone support and assist with lead generation to drive sales.
• Manage inbound sales emails with timely responses.
• Monitor team voicemail communications and follow up.
• Ensure cruise turnover processes are accurate and complete.
• Assist with coverage during absences and out-of-office support.
• Interact with accounting departments on relevant tasks.
• Audit group payments to ensure payments are complete before boarding.
• Support Account Managers with lead coverage and guest follow-up.
• Coordinate team recognition initiatives and RESPECT program activities.
• Conduct Tier 3 lead outreach to maximize conversions.
• Maintain and update sales forecasts during leadership absence.

Skills

Communication

Organization

Multitasking

Guest focus

Relationship building

Problem solving

Tools

Salesforce CRM

Anchor Reservation System

Talkdesk Phone System

Job description

City Experiences is seeking a Social Sales Administrator to handle administrative duties per the Director of National Sales. The role involves supporting sales activities, lead generation, CRM management, and ensuring timely communications with guests and internal teams.

Responsibilities include coordinating schedules, maintaining documentation, attending meetings, and driving guest engagement while interacting with accounting for payments and forecasting.