Experienced Service Advisors

DCD Automotive/Nucar; Wickford Junction (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Nucar Toyota of North Kingstown is seeking a motivated Service Advisor to join our team. You’ll be the main link between customers and technicians, listening to needs, explaining maintenance and repairs, and keeping customers informed so they leave confident in their experience.

You'll welcome customers, manage repair orders, provide estimates, and work with technicians to move work efficiently. A strong customer-service mindset and ability to thrive in a fast-paced dealership environment are

Qualifications

• Clear communication and exceptional customer service.
• Ability to stay organized and manage multiple customers and priorities.
• Positive, professional attitude and team-oriented mindset.
• Experience in automotive dealership environment is a plus.

Responsibilities

• Welcome customers and identify their vehicle service and repair needs.
• Create and manage repair orders from check-in through vehicle delivery.
• Communicate recommended maintenance and repairs clearly and professionally.
• Provide estimates and keep customers updated on repair status and timelines.
• Work closely with technicians and the service team to keep work moving efficiently.
• Build lasting customer relationships through follow-up and exceptional service.
• Help drive service department performance while maintaining a customer-first approach.

Skills

Customer service

Communication

Organizational skills

Team player

Fast-paced environment

Customer-facing

Valid driver's license

Job description

Turn Great Service Into a Great Career

Nucar Toyota of North Kingstown is looking for a motivated, customer-focused Service Advisor to join our team. If you enjoy working with people, thrive in a fast-paced environment, and know how to turn a service visit into an outstanding customer experience, we want to hear from you.

As a Service Advisor, you'll be the key connection between our customers and our service technicians. You'll listen to customers' needs, explain recommended maintenance and repairs, keep them informed throughout the process, and help ensure every customer leaves feeling confident about their experience with Nucar.

What You'll Do

• Welcome customers and identify their vehicle service and repair needs
• Create and manage repair orders from check-in through vehicle delivery
• Communicate recommended maintenance and repairs clearly and professionally
• Provide estimates and keep customers updated on repair status and timelines
• Work closely with technicians and the service team to keep work moving efficiently
• Build lasting customer relationships through follow-up and exceptional service
• Help drive service department performance while maintaining a customer-first approach

What We're Looking For

• Strong communication and customer service skills
• Ability to stay organized and manage multiple customers and priorities
• Positive, professional attitude and a team-oriented mindset
• Comfortable working in a fast-paced automotive environment
• Automotive service or dealership experience is a plus
• Previous sales, hospitality, or customer-facing experience may also be a great fit
• Valid driver's license and ability to meet applicable driving requirements

Why Nucar?

At Nucar, we believe great dealerships are built by great people. We're committed to creating an environment where employees can develop their skills, grow their careers, and be rewarded for delivering an exceptional customer experience.

Nucar is an Equal Opportunity Employer.