Experienced Service Advisors

DCD Automotive Holdings, INC; North Kingstown (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Nucar Toyota of North Kingstown is seeking a motivated Service Advisor to join our team. You’ll be the main link between customers and our service technicians, listening to needs, explaining maintenance, and keeping customers informed throughout the repair process.

In a fast-paced automotive environment, you’ll create accurate estimates, manage repair orders from check-in to delivery, and build lasting customer relationships through proactive follow-up and exceptional service.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational abilities and multitasking.
• Positive, professional attitude with a teamwork mindset.
• Comfortable in a fast-paced automotive environment.
• Automotive dealership experience is a plus.
• Previous sales, hospitality, or customer-facing experience may also be a great fit.
• Valid driver's license and ability to meet driving requirements.

Responsibilities

• Welcome customers and identify their vehicle service and repair needs.
• Create and manage repair orders from check-in through vehicle delivery.
• Communicate recommended maintenance and repairs clearly and professionally.
• Provide estimates and keep customers updated on repair status and timelines.
• Work closely with technicians and the service team to keep work moving efficiently.
• Build lasting customer relationships through follow-up and exceptional service.

Skills

Strong communication

Customer service

Organization

Team-oriented

Automotive dealership experience

Sales hospitality experience

Valid driver’s license

Job description

Turn Great Service Into a Great Career

Nucar Toyota of North Kingstown is looking for a motivated, customer-focused

Turn Great Service Into a Great Career

Nucar Toyota of North Kingstown is looking for a motivated, customer-focused Service Advisor to join our team. If you enjoy working with people, thrive in a fast-paced environment, and know how to turn a service visit into an outstanding customer experience, we want to hear from you.

As a Service Advisor, you'll be the key connection between our customers and our service technicians. You'll listen to customers' needs, explain recommended maintenance and repairs, keep them informed throughout the process, and help ensure every customer leaves feeling confident about their experience with Nucar.

What You'll Do

• Welcome customers and identify their vehicle service and repair needs


• Create and manage repair orders from check-in through vehicle delivery


• Communicate recommended maintenance and repairs clearly and professionally


• Provide estimates and keep customers updated on repair status and timelines


• Work closely with technicians and the service team to keep work moving efficiently


• Build lasting customer relationships through follow-up and exceptional service


• Help drive service department performance while maintaining a customer-first approach

What We're Looking For

• Strong communication and customer service skills


• Ability to stay organized and manage multiple customers and priorities


• Positive, professional attitude and a team-oriented mindset


• Comfortable working in a fast-paced automotive environment


• Automotive service or dealership experience is a plus


• Previous sales, hospitality, or customer-facing experience may also be a great fit


• Valid driver's license and ability to meet applicable driving requirements

Why Nucar?

At Nucar, we believe great dealerships are built by great people. We're committed to creating an environment where employees can develop their skills, grow their careers, and be rewarded for delivering an exceptional customer experience.

Nucar is an Equal Opportunity Employer.