Experienced Service Advisor - Mercedes Benz of Silver Spring

MileOne Autogroup; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunity

Career growth

Luxury OEM environment

Job summary

Mercedes-Benz of Silver Spring, a flagship luxury dealership and part of MileOne Autogroup, is hiring an experienced Service Advisor to elevate our world-class service operation. This role represents an iconic brand where precision, performance, and personalized service define every guest interaction.

If you thrive in a fast-paced, high-earning environment and take pride in delivering an unforgettable ownership experience—welcome to the next level.

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus).
• High dedication to customer service.
• Excellent communication and follow up skills.
• Strong understanding of vehicle systems, functions, and service operations.
• Proficiency with MS Office, dealership software, internet tools.

Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards.
• Schedule, manage, and coordinate service appointments and repair estimates.
• Communicate recommended services clearly and professionally.
• Proactively address and resolve customer concerns with urgency and care.

Skills

Customer service

Communication

Vehicle knowledge

MS Office

Dealership software

Tools

MS Office

Dealership software

Job description

Job Description

We are hiring a Service Advisor/ Service Writer for our busy automotive Service

Mercedes-Benz of Silver Spring, a flagship luxury dealership and proud member of MileOne Autogroup, is now hiring an experienced Service Advisor to elevate our world-class service operation.

This is not an average advisor role. This is your opportunity to represent one of the most iconic luxury automotive brands on the planet, where precision, performance, and personalized service define every guest interaction.

If you thrive in a fast-paced, high-earning environment and take pride in delivering an unforgettable ownership experience—welcome to the next level.

Experience Everything Mercedes-Benz of Silver Spring Has to Offer

• Competitive compensation: $60,000 – $100,000+ with bonus opportunity
• Exceptional opportunities for career growth within a luxury OEM environment
• State of the art facility with the latest technology
• A tenured, professional, success-driven culture focused on precision and performance

Key Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards
• Schedule, manage, and coordinate service appointments and repair estimates
• Communicate recommended services clearly and professionally
• Proactively address and resolve customer concerns with urgency and care

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus)
• High dedication to customer service
• Excellent communication and follow up skills
• Strong understanding of vehicle systems, functions, and service operations
• Proficiency with MS Office, dealership software, internet tools

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE123

Service

Salary Range

$60,000 - $100,000

Mercedes-Benz of Silver Spring

Post Internally and Externally

Zip Code

20904