Experienced Service Advisor - Mercedes Benz of Silver Spring

MileOne Autogroup; Silver Spring (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Employee purchase program

Training & mentoring

Job summary

Mercedes-Benz of Silver Spring is expanding its luxury service team and seeks a high-performing Service Advisor. This role offers the chance to represent a premier brand, manage service appointments, and deliver an unforgettable ownership experience.

candidates with automotive advisory background and strong communication skills will thrive in a fast-paced, high-earning environment supported by MileOne Autogroup. Competitive pay and advancement potential accompany this opportunity.

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus).
• High dedication to customer service.
• Excellent communication and follow up skills.
• Strong understanding of vehicle systems, functions, and service operations.
• Proficiency with MS Office, dealership software, internet tools.

Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards.
• Schedule, manage, and coordinate service appointments and repair estimates.
• Communicate recommended services clearly and professionally.
• Proactively address and resolve customer concerns with urgency and care.

Skills

Customer service

Communication

Vehicle systems knowledge

Dealership software

MS Office

Tools

MS Office/Dealership software

Job description

Mercedes-Benz of Silver Spring is expanding and seeking high-performing Service Advisors to join one of the region's premier luxury service operations. With 38 service stalls, a growing customer base, and the support of MileOne Autogroup, this is an exceptional opportunity for advisors looking to maximize income and advance their career.

Mercedes-Benz of Silver Spring, a flagship luxury dealership and flagship member of MileOne Autogroup, is now hiring an experienced Service Advisor to elevate our world-class service operation. This is not an average Service advisor role. This is your opportunity to represent one of the most iconic luxury automotive brands on the planet, where precision, performance, and personalized service define every guest interaction. If you thrive in a fast-paced, high-earning environment and take pride in delivering an unforgettable ownership experience—welcome to the next level.

Experience Everything Mercedes-Benz of Silver Spring Has to Offer

Competitive compensation

• Exceptional opportunities for career growth within a luxury Mercedes Benz environment
• State of the art facility with the latest technology
• A tenured, professional, success-driven culture focused on precision and performance

Key Responsibilities

• Deliver exceptional customer service aligned with Mercedes-Benz brand and warranty standards
• Schedule, manage, and coordinate service appointments and repair estimates
• Communicate recommended services clearly and professionally
• Proactively address and resolve customer concerns with urgency and care

Qualifications

• Previous automotive service advisor experience required (luxury brand experience a plus)
• High dedication to customer service
• Excellent communication and follow up skills
• Strong understanding of vehicle systems, functions, and service operations
• Proficiency with MS Office, dealership software, internet tools

Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE123 Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Service Salary Range $60,000 - $100,000

Mercedes-Benz of Silver Spring Post Internally and Externally Zip Code 20904

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.