Automotive Service Advisor - Bob Howard Buick GMC

Group 1 Automotive, Inc.; Oklahoma City (OK); Hybride; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job training opportunities

Bonuses based on experience

Résumé du poste

Group 1 Bob Howard Buick GMC is actively seeking a Service Advisor to enhance our dynamic team in Oklahoma City. This role is essential for guiding customers through their service experiences with precision and care.

A successful candidate will have previous customer-facing experience and thrive in a supportive, team-driven environment. Alongside a competitive pay structure based on experience, we provide a variety of employee benefits including insurance options and a 401(k) with company match.

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is preferred.
• Strong desire to provide an exceptional customer experience.
• Ability to thrive in a fast-paced environment.

Responsabilités

• Schedule and manage service appointments.
• Greet customers and document service needs.
• Create detailed repair orders and estimates.
• Communicate effectively with technicians.
• Provide consistent updates to customers on repairs.
• Build long-term customer relationships.

Connaissances

Customer-facing experience

Communication

Interpersonal skills

Ability to achieve goals

Automotive knowledge

Formation

High School diploma or equivalent

Outils

Xtime

CDK

Description du poste

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Bob Howard Buick GMC is growing fast and seeking a Service Advisor to join our high-performing team! Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We’re looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.

*Must be willing to work Saturdays

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
• Automotive Service Advisor experience is a big plus (dealership preferred)
• Xtime & CDK experience is a plus
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
• High School diploma or equivalent
• Valid in-state driver’s license and must maintain an acceptable, safe driving record

We offer...

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.