Experienced Service Advisor - Elevate Customer Experience

Red Rock Ford, Inc; Miles City (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Nelson Auto in Williston, ND is seeking an Experienced Service Advisor to join our service team. You will be the primary connection between customers and technicians, helping customers understand service needs, coordinating repair schedules, and ensuring work moves efficiently through the shop.

This role offers strong career growth opportunities, with the potential to develop into service leadership roles as you gain experience within the dealership.

Qualifications

• Previous Service Advisor, automotive technician, or customer service experience required.
• Previous dealership experience required.
• Valid driver’s license and acceptable driving record.
• Basic understanding of automotive systems or willingness to learn.
• Professional, team-oriented attitude.
• Computer proficiency and ability to learn dealership software systems.

Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs.
• Schedule service appointments and manage daily shop workflow.
• Communicate repair recommendations, timelines, and costs clearly to customers.
• Serve as the liaison between technicians and customers.
• Monitor repair progress to ensure efficient turnaround times.
• Review completed work with customers and explain services performed.
• Collaborate with service and dealership leadership to maintain smooth operations.
• Deliver an exceptional customer experience from check-in through vehicle pickup.

Skills

Communication

Customer service

Multitasking

Teamwork

Computer skills

Tools

Dealer management system

CRM software

Job description

Nelson Auto in Williston, ND is seeking an Experienced Service Advisor to join our service team. You will be the primary connection between customers and technicians, helping customers understand service needs, coordinating repair schedules, and ensuring work moves efficiently through the shop.

This role offers strong career growth opportunities, with the potential to develop into service leadership roles as you gain experience within the dealership.