Experienced Service Advisor (BMW)

BMW of Brooklyn; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

BMW of Brooklyn is seeking a Service Advisor to coordinate customer vehicles for servicing in a state-of-the-art service area. You will write up repair orders, quotes, invoices and ensure high customer satisfaction while maximizing department profitability.

Reporting to the Service Manager, you will interact with customers face-to-face and over the phone, qualify issues for technicians, and upsell BMW parts and services in a fast-paced environment.

Qualifications

• Prior experience as a service advisor or service writer is required.
• Candidates must possess above-average phone and communication skills.
• Must bring a positive, upbeat attitude and be comfortable upselling BMW products and services.
• Excellent follow-up and follow-through to ensure client satisfaction.
• Must be able to explain technical information in non-technical terms.
• Ability to evolve and adapt to changing business needs.
• Valid driver license.

Responsibilities

• Write up repair orders, quotes and invoices; vehicle intake.
• Provide customer support via phone and face-to-face at the dealership.
• Qualify customer problems and log them for technicians to review.
• Obtain client approval for all remedial work.
• Promote BMW parts and accessories.
• Estimate costs and time for work and maintain client contact for delivery.
• Keep clients informed of repair status via phone, email, and in person; document interactions.
• Coordinate with team to adhere to commitments; process orders and invoices.

Skills

Communication skills

Upselling

Customer service

Phone skills

Tools

Diagnostic tools

Job description

Prior experience as a service advisor or service writer required

As a BMW of Brooklyn Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

RESPONSIBILITIES:

• Writing up repair orders, quotes and invoices, vehicle intake
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
• Keep clients informed of the status of their repairs via phone, email, and face-to-face at the dealership; take meticulous notes on all client interactions and communications
• Coordinate with fellow team members regardingservice work to adhere to commitments made to customers
• Processrepair orders, quotes, and invoices; qualifyclientconcerns, logthem for technicians to review, estimatecosts and time for work to be carried out, and obtain client approval for all work to be performed

QUALIFICATIONS:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable up-selling clients on BMW products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs
• Valid driver license

Expected Hours of Work:

This is a full-time position. Generally, work is performed Monday through Saturday one other day off during the week. You’re required to work on Saturdays and some late nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status