Experienced Service Advisor at Gator Ford

Rountreemooreford; Seffner (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Gator Ford in Seffner, FL seeks an Experienced Service Advisor to join our on-site team. You will greet customers, assess service needs, prepare estimates, and coordinate repairs to ensure quality workmanship and on-time delivery.

Join a fast-growing group with strong benefits, career growth, and a focus on integrity and teamwork. Your role emphasizes customer satisfaction, add-on sales, and clear communication throughout the service process.

Qualifications

• Experience as service advisor or similar role preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet customers promptly and provide timely professional service.
• Explain service needs and estimate costs and completion times.
• Coordinate activities to ensure repairs are done right the first time and on schedule.
• Obtain written approval of repair orders and document changes.
• Communicate with customers about status and upcoming maintenance.
• Aim to meet or exceed OEM customer satisfaction and add-on sales goals.

Job description

Experienced Service Advisor at Gator Ford

Job Category: Service

Requisition Number: SERVI004582

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Seffner, FL 33584, USA

Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account401(k) with company matchProfessional work environment, with job training and advancement opportunitiesPaid Time OffTenure BonusesEmployee discount programsReferral programs

Greeting all customers promptly; will provides timely professional service.It departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.Estimates cost and completion time/settles customer accounts.Communicate with customers about the status of work.Coordinates activities to ensure repair work is fixed right the first time and completed on time.Obtains the customer's written approval of all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, pricing accuracy, and legibility.

Meets or exceeds goals for add-on sales.Meets or exceeds OEM Customer Satisfaction Index ExpectationsDelivers the right car in perfect condition every time.Identifies repeat customer/first time customer and treats them accordingly.Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.Documents repair order changes.Eliminate surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.Promptly addresses and resolves customer viewpoint and service follow-up issues.

grts

Equal Opportunity Employer
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