Experienced Security Service Technician (union)

Johnson Controls, Inc.; Horsham (PA); On-site; USD 24,321 - 34,639; Full time

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is looking for a skilled technician to service and repair card access, CCTV, and fire alarm systems. You'll need 2+ years in Security Solutions and strong customer service skills.

The position involves physical tasks, including working in unusual positions and carrying equipment. Pay starts at $21.40/hr based on experience, with benefits provided through a local labor union.

Qualifications

• 2+ years documented experience in Security Solutions, including card access, intrusion, and CCTV.
• Ability to perform physical labor, carrying and moving equipment and tools up to 50-70 lbs.
• Possess a valid driver’s license and meet company driving record requirements.

Responsibilities

• Diagnose problems and perform service and repairs on security systems.
• Provide solutions and outcomes as a trusted advisor.
• Read and interpret blueprints and operational product manuals.

Skills

Experience with Security Solutions

Knowledge of test equipment

Customer service skills

Organizational skills

Tools

Multimeter

Digital analyzer

Job description

Job Responsibilities

• Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.
• Provide solutions and outcomes at the time of service as a trusted advisor.
• Follow prescribed troubleshooting procedures using technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and replace defective/broken card access, CCTV, fire and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills, consistently communicating with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Be available for on‑call emergency service.
• Provide recommendations and solutions to ensure a facility is running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

Qualifications

• 2+ years documented experience with Security Solutions, including card access, intrusion, and CCTV.
• Knowledge of test equipment: multimeter, digital analyzer, commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, carrying and moving equipment and tools up to 50‑70 lbs, and working in unusual positions such as climbing ladders, scaffolding, high‑lift equipment up to 40ft, within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends; overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to safety guidelines and procedures.
• Strong organizational skills and a positive attitude with the ability to learn quickly.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Ability to pass a pre‑employment background and drug test.
• Retain any licenses required by national, state, and local codes.
• Knowledge of applicable NFPA standards.

Preferred Qualifications

• NICET Certifications preferred. Please provide details for all current Certifications and years of experience per solution/manufacturer.

Compensation and Benefits

Pay Range: $21.40+ based on experience. Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.