Fire Detection Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; United States; On-site; USD 36,561 - 49,070; Full time

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Fire Detection Service Technician 3. The role involves diagnosing, repairing, and maintaining electronic fire alarm and life-safety systems at various customer sites.

Candidates should have at least 3 years of experience with fire alarm systems and excellent customer service skills. The compensation ranges from $26.54 to $35.62 per hour, based on experience and market data.

Qualifications

• Minimum 3 years’ experience with fire alarm, access control, and security systems.
• Good working knowledge of computers for programming and documentation.
• Physical capability to lift 50–70 pounds and work in various conditions.

Responsibilities

• Diagnose and repair electronic fire alarm and security systems.
• Communicate with customers to assess problems and provide updates.
• Participate in a scheduled on-call rotation for after-hours support.

Skills

Fire alarm systems

Access control systems

Security intrusion devices

Customer service

Job description

Fire Detection Service Technician 3

We are looking for a skilled service technician to diagnose, repair, and maintain electronic fire alarm, security, access control, and life‑safety systems at customer sites.

Responsibilities

• Receive service calls from the Service Resource Center and assess equipment or system malfunctions.
• Contact customer representatives to ascertain problems and communicate status updates.
• Diagnose problems and perform repair or replacement of electronic fire alarm systems, access control panels, security intrusion devices, and related building system products.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to complete repairs.
• Service, troubleshoot, and install a variety of manufacturers’ Fire & Life Safety systems, including Simplex/Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer‑service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signatures upon completion of service call assignment.
• Participate in a scheduled on‑call rotation and provide after‑hours support when required.
• Help to train or mentor other service team members and perform other duties as assigned.
• Provide the highest level of service to solve building inefficiencies and resolve service‑related items.
• Serve as a trusted advisor to customers by providing timely solutions and outcomes during service visits.

Qualifications

• Minimum 3 years’ experience with fire alarm, access control, security intrusion, sound, and communications systems.
• Ability to interpret blueprints, diagrams, specifications, and technical documentation.
• Good working knowledge of computers required for programming and documentation.
• Strong verbal and written communication skills.
• Physical capability to lift 50–70 pounds, climb ladders, work in ducts, crawl spaces, and reach up to 40ft.
• Flexible schedule, including weekends and possible overnight travel.
• High level of customer service and ability to maintain truck inventory for timely response.
• Adherence to safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and quick learning ability.
• Valid driver’s license and a driving record that meets company requirements.
• Retention of any licenses required by National, State, or Local codes.

Preferred

• Technical training, NICET II qualification or equivalent.

Compensation

Hourly rate range: $26.54 – $35.62 (determined by experience, skills, and market data). The position includes a competitive benefits package.

Equal Opportunity Employer

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

To view more information about your equal‑opportunity and non‑discrimination rights as a candidate, please refer to our internal resources. If you are an individual with a disability and require accommodations during the application process, please let us know.