Security Service Technician 2

001 Johnson Controls Security Solutions LLC; Pennsauken Township (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Union benefits

Job summary

Johnson Controls is seeking an on-site Service Technician in New Jersey to diagnose and repair card access, CCTV, and burglar alarm systems at customer locations. You will deliver high-quality service and help optimize building performance.

The role requires reading blueprints and manuals, performing skilled installations/repairs, and maintaining safety and professionalism on every job. On-call shifts and travel may be required.

Qualifications

• Card access and CCTV experience required.
• Proficient with test equipment and commissioning devices.
• Ability to read blueprints, submittals and manuals.
• Willing to perform physical labor and travel as needed.
• Strong customer service and safety awareness.
• Must pass background and drug test; valid driver's license.

Responsibilities

• Diagnose problems and perform service/ repairs on card access, CCTV, burglar alarm systems at customer sites.
• Provide solutions and upsell opportunities; provide quotes.
• Read and interpret blueprints, diagrams, and manuals.
• Follow troubleshooting procedures; reference manuals.
• Complete service acknowledgements and obtain customer signature.
• Available for on-call emergency service.
• Maintain truck inventory and ensure timely response.
• Drive safety and pass pre-employment checks.

Skills

Card access experience

CCTV experience

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Card access installation

CCTV installation

Blueprints interpretation

Instructions follow

Physical labor

Climbing ladders

Ducts/crawl spaces

Flexible hours

Overnight travel

Customer service

Safety compliance

Organizational skills

Driver's license

Background check

Drug test

Licenses

NFPA standards

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot, and install card access, CCTV, and burglar alarm systems. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment. Available for on-call emergency service. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions. Perform other duties as assigned.

What we look for

• Some Documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
• Knowledge of applicable NFPA standards.

Preferred

• NJ Burglar & Fire Alarm License

Salary and Benefits

Hourly rate will then start at $21.93/hr. + based on skills and experience and starting rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

Equal Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.