Security & Fire Equipment Service Technician

1008 Johnson Controls Inc.; Cedar Rapids (IA); On-site; USD 39,537 - 54,373; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Comprehensive Benefits

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a service technician in Cedar Rapids, Iowa. The role includes performing installation and servicing of fire alarm, access control, CCTV, and similar systems while ensuring customer satisfaction through effective communication.

The ideal candidate has 2-5 years' experience, knowledge of electricity, and certifications such as CCURE 9000. A competitive pay range of $28.70 to $39.47 per hour is offered along with comprehensive benefits.

Qualifications

• 2-5 years’ experience with installation and service of security systems.
• Demonstrated knowledge of electricity and electronics.
• Must have CCURE 9000, NICET, and DCJS certification.

Responsibilities

• Perform service and installation commissioning on security systems.
• Supervise equipment installation to ensure compliance with specifications.
• Prepare reports on daily activities.

Skills

Installation and service of fire alarm systems

Troubleshooting systems

Customer service

Electrical knowledge

Education

High school or trade school graduate

Associate degree in a technical field

Tools

Multi-meters

Oscilloscopes

Digital analyzers

Job description

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits: Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more

What you will do

• Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm and intercom systems.
• Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications.
• Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations.
• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems.
• Provide specific solutions and recommendations to customers on the most efficient and cost‑effective method in restoring a specific system back to normal condition.
• Manage assigned Electronic Systems service calls in regard to field labor hours estimated.
• Customer satisfaction through coordination, response to customer requests and problems and clear communication skills.
• Prepare reports on daily activities.
• May be required to work overtime.
• Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals.
• Required to lift and or carry equipment and tools, which may be over forty (40) pounds.
• Working environment may involve climbing ladders and scaffolding with equipment, upwards to forty (40) feet.
• Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
• Must adhere to all OSHA and JCI safety policies and procedures.
• Complete mileage and monthly vehicle reports in a timely manner.

How you will do it

• Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations.
• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems.
• Provide specific solutions and recommendations to customers on the most efficient and cost‑effective method in restoring a specific system back to normal condition.

What we look for

• 2-5 years’ experience with installation and service of fire alarm, access control, CCTV, intrusion and intercom systems.
• Demonstrate working knowledge of electricity and electronics, and an aptitude for troubleshooting systems and performing necessary repairs.
• Security experience with P2000 or C‑Cure 9000 required.
• Ability to effectively work independently.
• Demonstrate a high level of customer service.
• Be able to carry and move equipment/tools weighing up to 40 pounds.
• Minimum high school/trade school graduate, military, or two‑year Associate degree in a technical field involving electronics or computers.
• Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft’s suite of Office software.
• Working knowledge of IT network systems.
• Ability to use hand and power tools and test equipment such as multi‑meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required.
• Excellent verbal and written communication skills.
• Ability to read and understand complex building architectural, mechanical and electrical documents, as well as project plans, specifications, schedules and equipment installation/operation/troubleshooting manual.
• CCURE 9000, NICET, and DCJS certification required.

Hiring hourly range

Hirring hourly range: $28.70 – $39.47 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.

Equal Employment Opportunity Statement

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. For more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please note that accommodations will be provided.