Experienced Security Service Technician (union)

Johnson Controls, Inc.; City of Tonawanda (NY); On-site; USD 33,856 - 48,220; Full time

Benefits offered by this job

Labor union benefits

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a skilled technician to maintain and repair card access and CCTV systems in the Tonawanda area. Candidates should have over 3 years of experience with these security systems and a strong customer service orientation.

Key responsibilities include diagnosing issues, following prescribed troubleshooting procedures, and ensuring timely completion of service calls. A valid driver's license is required, along with safety adherence and physical ability for the job.

Compensation is based on a rate sheet with union benefits.

Qualifications

• 3+ years documented experience with card access and CCTV systems.
• Knowledge of test equipment, multimeter, and digital analyzer.
• Ability to follow safety guidelines and possess relevant licenses.

Responsibilities

• Diagnose problems and perform service on security systems.
• Follow troubleshooting procedures using technical manuals.
• Read and interpret blueprints and operational manuals.

Skills

Card access systems expertise

CCTV system knowledge

Customer service skills

Physical labor capability

Blueprint interpretation

Tools

Multimeter

Digital analyzer

Job description

Responsibilities

• Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Be available for on‑call emergency service.
• Provide recommendations and solutions to keep facilities running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.
• Maintain truck inventory to ensure timely response to customer needs.

Required Qualifications

• 3+ years documented experience with card access and CCTV.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50‑70 lbs.
• Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre‑employment background and drug test.
• Retain any licenses required by National, State, and Local codes.
• Knowledge of applicable NFPA standards.

Preferred Qualifications

• NICET II certification.

Compensation

• Pay Range: $29.79 Hourly rate determined by the CBA/rate sheet.
• Benefits provided through a local labor union aligned with a collective bargaining agreement.

Equal Employment Opportunity Statement

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.