Experienced Security Service Technician (union)

Johnson Controls, Inc.; Horsham (PA); Hybrid; USD 24,000 - 35,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Service Technician in Horsham, PA to diagnose and repair card access, CCTV, and electronic alarm systems at customer sites.

You will deliver top-tier service, resolve building inefficiencies, and act as a trusted advisor to customers on-site. Responsibilities include following troubleshooting procedures, reading blueprints and manuals, performing installations and replacements, providing quotes, supporting on-call emergencies, and maintaining safety and

Qualifications

• 2+ years documented experience with Security Solutions including Card Access, Intrusion and CCTV.
• Knowledge of test equipment, multimeter, digital analyzer and commissioning devices.
• Experience installing, inspecting, repairing and programming card access and CCTV.
• Fire alarm experience is a plus.
• Reading and interpreting blueprints, submittals and manuals.
• Ability to follow verbal and written instructions.
• Can perform physical labor up to 50-70 lbs and climb ladders or work in tight spaces.
• Flexible hours including weekends; overnight travel may be required.
• Strong customer service and safe work practices.
• Valid driver's license and clean driving record.

Responsibilities

• Diagnose problems and perform service/repairs on card access, CCTV, burglar alarm systems at customer sites.
• Provide customers with high level service to solve building inefficiencies and issues.
• Follow troubleshooting procedures using manuals and change notices.
• Read schematics, diagrams and manuals to support service activities.
• Communicate with customers to ensure satisfaction and obtain signed service acknowledgments.
• Available for on-call emergency service and provide quotes for recommendations.
• Maintain truck inventory and adhere to safety guidelines.

Skills

Security solutions

Card access

Intrusion

CCTV

Blueprints reading

Abilitiy to follow instructions

Physical labor

Customer service

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites.Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot, and replace defective / broken card access, CCTV, fire and burglar alarm systems.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Available for on-call emergency service.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

• Perform other duties as assigned.

What we look for

Required

• 2+ years documented experience with Security Solutions, including; Card Access, Intrusion, and CCTV.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• Experience installing, inspecting, repairing, and programming card access and CCTV.

• Fire alarm experience is a plus.

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses that are required by National, State and Local codes.

• Knowledge of applicable NFPA standards.

Preferred:

• NICET Certifications preferred

• Please provide details for all current Certifications, and years of experience per solution / manufacturer.

Pay Range: $21.40 + based on experience. Hourly rate determined by the CBA/rate sheet. Benefits are providedthrough a local labor union aligned with a collective bargaining agreement. The posted salaryrange reflects the target compensation for this role. However, we recognize that exceptionalcandidates may bring unique skills and experiences that exceed the typical profile. If youbelieve your background warrants consideration beyond the stated range, we encourage youto apply. To support an efficient and fair hiring process, we may use technology assisted tools,including artificial intelligence (AI), to help identify and evaluate candidates. All hiringdecisions are ultimately made by human reviewers.