Security Service Technician Mass D License (union)

Johnson Controls, Inc.; Lynnfield (MA); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Union benefits

Bargaining agreement

Job summary

Johnson Controls seeks a Service Technician to diagnose and repair card access, CCTV, burglar alarm systems and related building controls at customer sites. You will deliver high‑quality service and practical solutions to improve building performance and energy efficiency. Qualified candidates have 2+ years of card access/CCTV experience, a Mass.

D license, and the ability to read blueprints. The role requires travel, on-call availability, lifting up to 50–70 lbs, and a strong focus on safety

Qualifications

• 2+ years of card access and CCTV experience.
• Mass D License at minimum.
• Familiar with test equipment and commissioning devices.
• Experience reading blueprints, submittals, and manuals.

Responsibilities

• Diagnose problems and perform service/repair on card access, CCTV, burglar alarm systems at customer sites.
• Provide high level service to resolve building inefficiencies and service items.
• Communicate with customers to ensure satisfaction.
• Follow troubleshooting procedures and refer to manuals.

Skills

Card access

CCTV

Customer service

Blueprints

Safety procedures

Driver's license

Education

Mass D License

NICET II

Tools

Test equipment

Multi-meter

Digital analyzer

Commissioning tools

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites.Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

What we look for

Required

• At least 2+ years documented experience with card access and CCTV.
• Mass D License, at minimum.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
• Knowledge of applicable NFPA standards.

Preferred:

• NICET II preferred

Pay Range: Up to $44.59. Hourly rate determined by the CBA/rate sheet. Benefits are provided

through a local labor union aligned with a collective bargaining agreement. The posted salary

range reflects the target compensation for this role. However, we recognize that exceptional

candidates may bring unique skills and experiences that exceed the typical profile. If you

believe your background warrants consideration beyond the stated range, we encourage you

to apply. To support an efficient and fair hiring process, we may use technology assisted tools,

including artificial intelligence (AI), to help identify and evaluate candidates. All hiring

decisions are ultimately made by human reviewers.