Experienced Restoration Project Manager in Washington County 60k plus

SERVPRO of Howard County; Hagerstown (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Sick, vacation, and holiday pay (PTO)

Internal promotional opportunities

Uniforms provided

Equipment and tools provided

Job summary

SERVPRO Team Holland in Hagerstown, MD is seeking a Restoration Project Manager to oversee customer experience, project scopes, and field crews on active fire and water damage jobs. This role requires 24/7 availability, a high school diploma, and experience in cleaning/restoration; Xactimate experience is a plus. A company car and benefits are provided.

Join a team dedicated to making fire and water damage “Like it never even happened®!” and advance your career within SERVPRO.

Qualifications

• Strong focus on customer service and communication to manage expectations.
• Ability to coordinate crews and resources across active projects.
• Comfort with fieldwork and safety/risk management practices.

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and tracking reviews.
• Provide prompt responses to potential customers, demonstrating priority and professionalism.
• Coordinate crews and resources for active projects, overseeing project scopes and estimates.
• Maintain clear communication with clients, teammates, vendors, and insurance representatives.
• Oversee production expenses, including equipment, vehicles, and material assets.
• Ensure adherence to safety guidelines and risk management practices.
• Participate in the recruitment, hiring, and training of production teammates.

Education

High school diploma/GED

Tools

Xactimate

Job description

NOW HIRING IN HOWARD COUNTY, WASHINGTON COUNTY, CARROLL COUNTY, AND BALTIMORE

Join SERVPRO Team Holland as our newest Restoration Project Manager in Hagerstown, MD!

Compensation:

Competitive salary of $18.00 - $26.00/hr based on experience, with team bonus eligibility.

Benefits:

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits:

• Sick, vacation, and holiday pay (PTO)
• 401(k)
• Health, dental, & vision insurance plans
• Critical illness & accident plans
• Life insurance

Other Perks:

• Paid training
• Career progression
• Internal promotional opportunities
• Uniforms provided
• Equipment and tools provided
• And more!

Key Responsibilities:

• Manage the overall customer experience, ensuring satisfaction and tracking reviews
• Provide prompt responses to potential customers, demonstrating priority and professionalism
• Coordinate crews and resources for active projects, overseeing project scopes and estimates
• Maintain clear communication with clients, teammates, vendors, and insurance representatives
• Oversee production expenses, including equipment, vehicles, and material assets
• Ensure adherence to safety guidelines and risk management practices
• Participate in the recruitment, hiring, and training of production teammates

Requirements:

• Ability to work a 24/7/365 job
• Previous experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred; Xactimate® experience is a PLUS!
• Valid driver's license
• Ability to lift 50-100 pounds regularly
• Comfort working in various environments (e.g., crawl spaces, attics)
• Travel flexibility, including local and out-of-state trips when necessary
• Successful completion of a background check

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!” Join us and make a significant impact in the restoration industry and in your community.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 9/24

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.