Large Loss Restoration Project Manager

SERVPRO Team Wall; Elkridge (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Career progression

Professional development

Job summary

SERVPRO Team Holland is seeking a Large Loss Restoration Project Manager to lead on-site operations in central Maryland, ensuring a seamless, full-service restoration experience for clients. You will coordinate production plans, engage with insurance partners, and drive the project from start to finish with a customer-first mindset.

You will own documentation, communicate progress, and manage subcontractors, aiming to exceed customer expectations on every loss event.

Qualifications

• 3+ years of project management in restoration
• Willing to be on-call 24/7
• Valid driver’s license required
• IICRC water and ASD certifications preferred
• 2+ years managing large commercial/residential losses
• Experience with time & material jobs

Responsibilities

• Own the job on-site with action plan and production control.
• Collaborate with on-site POC, crews, insurance partners, and subcontractors.
• Liaise between divisions to serve the customer and provide updates.
• Promote SERVPRO as the premier full-service brand.
• Own site documentation for services rendered and billing.
• Maintain written communication with customers, teammates, vendors, and insurers.
• Deliver a full-service white-glove experience to customers.
• Take ultimate responsibility for large loss projects.

Skills

Project management

On-call availability

Time & material jobs

Client communication

Sales oriented

Team coordination

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Job description

Professional development

Responsive recruiter

SERVPRO Team Holland is hiring a Large Loss Restoration Project Manager for all it's franchises in the central portion of Maryland

Benefits

• Competitive Compensation
• Excellent Benefits
• Career progression
• Professional development

And more!

As the Large Loss Restoration Project Manager, you will respond and take immediate action to ensure the customer is educated on the process, services of Team SERVPRO, and look to sell all aspects of the job. You will own the entire experience and be onsite within 2hrs of the loss. Our customers wants the one stop full-service shop and you are there to deliver it. This front-line production manager MUST be comfortable executing an immediate plan of action and be ready to get to work.

Key Responsibilities

• Right out of the gate you are to own the job, be present, create a plan of action for production and be prepared for either a traditional estimate or a time and material process.
• Know how to collaborate with on site POC, production crews, insurance partners and any subcontractors that may be needed to facilitate the drying process and exceed the customers expectations
• Be the liasion between all the divisions with your sole purpose being to serve the customer and streamline their process and provide them continual updates through the restoration process
• We are asking that you sell the best brand in the business and the only choice for all of their services
• Own all of the documentation that will culminate into a thorough collection of job site documentation that will support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Do you have what it takes to deliver a full service white glove concierge experience to our customers?
• The buck will stop with you on these large loss projects

When large losses are not going on you will ensure operational readiness. In addition, you will be utilized on other residential losses as a mitigation supervisor and training/mentoring current staff on company software, hands-on technician training

Position Requirements

• Willing to be on-call and respond 24/7
• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferredAt least 3 years of project management in the restoration industry
• At least 2 years of hands on industry experience on large commercial and residential losses
• IICRC certifications in water and ASD preferred
• 2 years experience in the management of time and material jobs

Skills/Physical Demands/Competencies

• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Compensation: $25.00 - $30.00 per month

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.