Project Manager for Customer Experience Operations

Gainwell Technologies; Town of Texas (WI); Hybrid; USD 93,000 - 133,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) match

Comprehensive health benefits

Educational assistance

Leadership development academies

Technical development academies

Job summary

Gainwell Technologies is seeking a Project Manager for Customer Experience Operations to help clients improve health outcomes through technology and service delivery. You’ll lead teams, drive schedules, budgets, and communication across stakeholders.

You’ll create SOWs, support proposals, mentor junior staff, and present program status to executives. This is a remote-based role within the United States with occasional travel and strong growth opportunities.

Qualifications

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 3+ years in Medicaid/Medicare preferred.
• PM methodology familiarity: Catalyst or PMP.
• Budget development, control and assurance methods; use of project management software.
• Ability to translate program objectives into actionable scope and milestones.
• Leadership to train and mentor junior colleagues.
• Strong executive presentation and clear communication of priorities.

Responsibilities

• Lead one or more large project management teams by breaking down bigger programs and guiding staffing.
• Drive project planning, tracking, and oversight with deadlines to ensure timely completion.
• Communicate with client, company, and project leadership; share metrics and status; adjust program as needed.
• Create project schedules, program definitions, budgets, and objectives for quality deliverables.
• Escalate risks and implement mitigation across non-direct reports.
• Support growth through detailed SOWs and assisting with proposals and business development.

Skills

Project management

Leadership

Stakeholder communication

Team leadership

Executive presentation

Influence & collaboration

Education

PMP certification

Tools

PM software

Job description

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Date: Sep 21, 2026

Location: Any city, TX, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As anProject Manager for Customer Experience Operations at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation.

• Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed
• Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
• Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development

What we're looking for

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 3 or more years of Medicaid or Medicare experience preferred
• Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
• Leadership to train, guide and mentor the work of junior colleagues
• A strong executive presenter who communicates ideas clearly
• Influencer that who can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action

What you should expect in this role

• Remote-based opportunity within the United States
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 9/30/2026

The pay range for this position is$92,900.00-$132,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.