Experienced OCM Change. Manager

Jade Global, Inc; North Wales (Montgomery County); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

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Job summary

Jade Global, Inc. is seeking an experienced Change Management Consultant to lead end-to-end change initiatives for complex client transformations in the Americas. You will design strategies, manage stakeholders, and drive adoption across multi-functional teams.

This role partners with business leaders to ensure alignment with project timelines, defines success metrics, delivers training, and builds change networks to sustain benefits.

Qualifications

• Bachelor's degree in Business, Organizational Development, HR, or related field.
• 5+ years of change management experience in large-scale transformations.
• Proven track record in complex, matrixed organizations.
• Certifications in Prosci, CMI, or equivalent preferred.
• Experience in consulting or CRM/IT transformation projects preferred.

Responsibilities

• Develop and execute end-to-end change management strategies and plans for client projects.
• Conduct change impact assessments and readiness evaluations across stakeholder groups.
• Create change roadmaps aligned with timelines and objectives; define success metrics.
• Design and implement targeted stakeholder communication and engagement plans.
• Partner with training teams to develop role-based training and adoption strategies.
• Identify resistance sources and build change champion networks to enable adoption.
• Track adoption, satisfaction, and usage metrics; drive continuous improvement.

Skills

Stakeholder management

Change management

Communication

Analytical thinking

Strategic thinking

Education

Bachelor's degree in Business, Organizational Development, Human Resources, or related field

Tools

Change management tools

Project management software

Data analytics platforms

Job description

Key Responsibilities

Change Strategy & Planning

Develop and execute end-to-end change management strategies and plans for specific client projects Conduct change impact assessments and readiness evaluations across multiple stakeholder groups Create detailed change management roadmaps aligned with project timelines and business objectives Define success metrics and key performance indicators to measure change adoption and effectiveness

Stakeholder Engagement & Communication

Design and implement targeted communication plans for diverse audiences at all organizational levels Build and maintain relationships with key stakeholders, sponsors, and change champions Facilitate stakeholder workshops, focus groups, and feedback sessions Create compelling change narratives that resonate with various audiences

Training & Adoption

Partner with training teams to develop role-based training strategies and materials Identify skill gaps and design learning pathways to support new processes and systems Monitor and report on training completion and competency development Develop job aids, quick reference guides, and post-implementation support resources

Resistance Management

Proactively identify sources of resistance and develop mitigation strategies Conduct one-on-one and group coaching sessions with leaders and employees Create feedback loops to surface concerns and adapt change approaches accordingly Build change champion networks to support peer-to-peer adoption

Measurement & Continuous Improvement

Track change management metrics including adoption rates, satisfaction scores, and utilization data Conduct post-implementation reviews to capture lessons learned Provide regular status updates and insights to leadership and project teams Continuously refine change management approaches based on organizational feedback

Required Qualifications

Bachelor's degree in Business, Organizational Development, Human Resources, or related field 5+ years of experience in change management, preferably supporting large-scale transformations Proven track record of successfully managing change in complex, matrixed organizations Strong understanding of change management methodologies (Prosci ADKAR, Kotter, or similar frameworks) Certification in change management (Prosci, CMI, or equivalent) preferred Previous experience in consulting preferred Previous IT transformation projects strongly preferred, particularly CRM implementations

Skills & Competencies

Exceptional interpersonal and stakeholder management skills with ability to influence at all levels Outstanding written and verbal communication skills with experience creating executive-level content Strong analytical and problem-solving capabilities Proficiency with change management tools, project management software, and data analytics platforms Strategic thinking combined with hands-on execution capability High emotional intelligence and cultural sensitivity Experience with technology implementations, process reengineering, or organizational restructuring

Working at Jade Global

Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee's personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.

Benefits

• Our programs include health-related policies and leave donation policy.