Manager – Change Management, Outsourced Services

Jobtailor

Town of Florida (NY)

On-site

USD 110,000 - 150,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a Senior Change Management professional in New York to lead change efforts across outsourced services engagements and large-scale transformations.

You will develop strategies for stakeholder engagement, communications, readiness, and adoption, advising senior leaders on impacts and risks. This role requires strong facilitation, analytical skills, and a track record of delivering sustainable change outcomes.

Qualifications

Bachelor's degree in a related field required.
Minimum 6 years of experience leading change management and transformations.
Minimum 5 years leading teams on multi-workstream projects.
Experience advising senior executives and cross-functional stakeholders.
Certifications like Prosci, CCMP, or PMP preferred.

Responsibilities

Lead change management workstreams for outsourced services engagements and transformations.
Develop and execute integrated change strategies for stakeholder engagement, communications, training, and adoption.
Advise senior leaders on organizational, operational, and workforce impacts of transformations.
Conduct change impact, readiness, and adoption-risk assessments.
Embed change activities into project charters, roadmaps, and governance.

Skills

Change Management

Stakeholder Engagement

Organizational Transformation

Adoption Strategies

Leadership Alignment

Facilitation

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office Suite

PowerPoint

Excel

Word

Teams

SharePoint

Job description

Responsibilities

Lead change management workstreams for outsourced services engagements, business transformations, process improvements, technology implementations, and operating-model changes
Develop and execute integrated change strategies covering stakeholder engagement, leadership alignment, communications, readiness, training, adoption, reinforcement, and benefits realization
Advise senior leaders on organizational, operational, role, capability, and workforce impacts of transformation decisions
Conduct change impact, stakeholder, readiness, and adoption-risk assessments
Embed change activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums
Build stakeholder strategies across executives, leaders, managers, employees, clients, and other impacted groups
Translate future-state processes, technology, roles, and ways of working into communications, leader toolkits, learning experiences, job aids, and performance support
Define and report readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes
Identify resistance, leadership gaps, competing priorities, and adoption risks, and implement mitigation and reinforcement actions
Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, structures, roles, and ways of working
Establish quality standards and provide strategic oversight of change deliverables
Lead multiple engagements and workstreams, managing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality
Build client relationships and support solution scoping, proposals, and practice-growth activities
Develop repeatable change methodologies, tools, templates, governance standards, and measurement practices
Lead, coach, and develop change practitioners and cross-functional team members
Evaluate emerging change practices, digital adoption capabilities, analytics, and AI-enabled tools

Requirements

Bachelor's degree in Business, Finance, Accounting, or a related field required
Minimum 6 years of experience leading change management, technology-enabled transformation, process or operating-model change, management consulting, organizational transformation, or related advisory services
Minimum 5 years of experience leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements
Demonstrated experience leading people and adoption strategies for complex transformations
Experience advising senior executives, decision owners, and cross-functional stakeholders in a client-facing or consulting environment
Deep knowledge of change strategy, organizational readiness, stakeholder engagement, leadership alignment, communications, learning, adoption, reinforcement, and sustainability
Experience integrating change management into technology implementations, process redesign, service delivery transformation, operating-model change, or organizational transitions
Ability to translate future-state designs and business impacts into audience-specific change interventions and executable implementation plans
Ability to define adoption outcomes, establish measures, use data to identify risk, and evaluate sustained behavioral and business results
Strong executive presence and exceptional facilitation, influence, written, verbal, and presentation skills
Ability to build trusted relationships and support solution development, proposal efforts, and engagement expansion
Strong analytical, organizational, and problem-solving skills
Ability to manage ambiguity, competing priorities, and multiple complex engagements simultaneously
Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and SharePoint
Master's degree preferred
Prosci, CCMP, PMP, or comparable certification preferred
Experience supporting outsourced services, managed services, shared services, business process outsourcing, or finance transformation preferred
Familiarity with project, collaboration, digital adoption, change analytics, and AI-enabled productivity tools preferred

Core Competencies

Demonstrates expertise in leading change management initiatives, integrating change strategies into technology implementations, and advising senior leaders on organizational transformations. Proficient in stakeholder engagement, adoption strategies, and measuring change outcomes to ensure successful transitions.

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