Experienced Home Care Staffing Coordinator — WellSky Pro

Senior Helpers; Maryland; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive leadership team

Professional growth opportunities

Job summary

Senior Helpers of Baltimore & Central Maryland is seeking an Experienced Home Care Staffing Coordinator to ensure reliable caregiver scheduling and exceptional client care. This is a full-time, in-office role, Monday–Friday, leveraging WellSky Personal Care to manage daily schedules.

The ideal candidate has at least two years of home care scheduling experience, strong customer service and communication skills, and excellent organizational abilities.

Qualifications

• At least two years of home care agency scheduling experience.
• Hands-on experience using WellSky Personal Care (formerly ClearCare).
• Experience coordinating caregiver schedules in a fast-paced home care environment.
• Excellent customer service and communication skills.
• Strong organizational skills with exceptional attention to detail.
• The ability to multitask, prioritize, and make sound decisions under pressure.
• Proficiency with Microsoft Office 365.
• Applicants without previous home care agency scheduling experience and WellSky Personal Care experience will not be considered.

Responsibilities

• Manage daily caregiver schedules using WellSky Personal Care.
• Fill open shifts quickly while maintaining continuity of care.
• Respond to caregiver call-offs, schedule changes, and urgent staffing needs.
• Match caregivers based on client needs, skills, preferences, and geographic location.
• Build positive relationships with clients, families, and caregivers through professional communication.
• Monitor upcoming schedules and proactively address staffing challenges before they become service issues.
• Coordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for scheduling.
• Maintain accurate scheduling documentation and records.
• Help improve scheduling efficiency, caregiver utilization, and continuity of care.
• Support agency growth by delivering exceptional customer service every day.

Skills

Scheduling experience

Customer service

Communication

Organization

Multitasking

Decision making under pressure

Microsoft Office 365

Tools

WellSky Personal Care

Job description

Senior Helpers of Baltimore & Central Maryland is seeking an Experienced Home Care Staffing Coordinator to ensure reliable caregiver scheduling and exceptional client care. This is a full-time, in-office role, Monday–Friday, leveraging WellSky Personal Care to manage daily schedules.

The ideal candidate has at least two years of home care scheduling experience, strong customer service and communication skills, and excellent organizational abilities.