Experienced Hilton Branded Front Desk Supervisor

Lexima Lodging; Roanoke Rapids (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Lexima Lodging in Roanoke Rapids, NC is seeking a Front Desk Supervisor to lead a high-performing team, ensure service excellence, and uphold operational consistency. You will guide guest interactions, train staff, and manage daily front desk activities.

The role emphasizes overseeing check-in/check-out, reservations, cash handling, and staying organized in a fast-paced environment. A strong focus on guest satisfaction, safety, and professional communication is essential for building memorable

Qualifications

• High school diploma or equivalent required.
• Strong leadership and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with good problem-solving abilities.
• Basic computer skills and cash handling.
• Professional, reliable, and service-focused.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Communication

Multitasking

Problem-solving

Organization

Education

High school diploma

Tools

POS system

PMS (hotel software)

Job description

We are hiring a Front Desk Supervisor!

As a Front Desk Supervisor, you guide a high-performing team while driving service excellence and operational consistency - creating memorable guest experiences and building a strong path for career growth.

Responsibilities:

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Qualifications:

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.