Client Service Representative

VCA Animal Hospitals, Inc; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid vacation/sick days

401(k) with company match

Employee pet discounts

Job summary

VCA Veterinary Specialist of the Valley in Los Angeles is seeking an experienced Client Service Representative to be the friendly face of the practice, greeting clients, scheduling exams, processing payments, and guiding pets and their owners through visits.

You will educate clients on routine care, manage medical records, and help with product recommendations while keeping the clinic neat and welcoming. Competitive pay and a generous benefits package are provided.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Ability to greet visitors, answer phones, and guide clients and their pets.

Responsibilities

• Greet visitors and answer phones; guide clients and pets to exam rooms.
• Schedule and confirm appointments; perform outbound follow-ups.

Skills

Customer service

Phone etiquette

Appointment scheduling

Cash handling

Product recommendations

Client education

Medical records management

Team collaboration

Job description

We are seeking an experienced Client Service Representative to join our team at VCA Veterinary Specialist of the Valley!

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Compensation $20-$25

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com