Client Service Representative

VCA Animal Hospitals, Inc; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team in Fort Worth, TX. You will be the face of the practice, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

The ideal candidate delivers friendly, professional service, explains fees, recommends products and services, and maintains medical records. A commitment to animal health and customer satisfaction is essential; experience in pet care and basic husbandry is a

Qualifications

• Customer service experience in a veterinary or healthcare setting is preferred.
• Ability to explain fees and process payments clearly.
• Comfort advising clients on products and services for pets.

Responsibilities

• Greeting visitors and answering phones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on basic pet care and husbandry.
• Maintaining medical records, charts, reports and correspondence.
• Keeping the hospital neat and clean at all times.

Skills

Customer service

Scheduling

Payment processing

Product recommendations

Client education

Record keeping

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com