Experienced Bilingual Customer Service Representative

The Juris Agency; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Health Insurance

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Job summary

The Juris Agency in Los Angeles, CA is seeking a full-time Bilingual Customer Service Representative (Spanish and English) to handle calls, emails, policy changes, and billing inquiries. You will provide frontline support, explain insurance products, and ensure a positive client experience.

Ideal candidates are bilingual, have strong communication skills, and can multi-task in a fast-paced environment while maintaining accurate records and collaborating with a friendly team.

Qualifications

• California Property & Casualty License preferred.
• Claim experience is preferred.
• Bilingual in Spanish and English is required.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Be the first point of contact for clients, answering calls and emails with a warm and helpful attitude.
• Explain our insurance products and services and assist with policy changes and billing questions.
• Provide general support and resolve client issues efficiently and empathetically.
• Maintain organized client records in the system and collaborate with the team to ensure a positive experience.

Skills

Customer service

Communication

Bilingual Spanish/English

Multi-tasking

Empathy

Job description

Job Description

We are hiring a full-time Bilingual Customer Service Representative (Spanish and English). We provide individuals and businesses in our community with reliable coverage and a supportive, personal experience, and we work hard to make every client interaction positive and reassuring. As the first point of contact for our clients, you'll answer calls and emails, explain our insurance products and services, and help with policy changes, billing questions, and everyday support needs. You'll work closely with a collaborative, welcoming team at EIG Insurance Center and help keep our client relationships strong.

We're looking for someone who connects easily with people, enjoys helping others, and works well in a fast-paced office. If you have customer service experience and speak Spanish and English, this is a great opportunity to build your insurance skills with a local agency that supports your growth.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Health Insurance
• Mon-Fri Schedule
• Dental Insurance
• Vision Insurance

Responsibilities

Responsibilities

• Be the first point of contact for our valued clients, answering calls and emails with a warm and helpful attitude.
• Listen carefully to client inquiries, provide accurate information about our insurance products and services.
• Assist clients with policy changes, billing questions, and general support needs.
• Help resolve client issues efficiently and empathetically, ensuring their satisfaction.
• Work collaboratively with our team to ensure a smooth and positive client experience from start to finish.
• Maintain organized and accurate client records in our system.

Requirements

Requirements

• California Property & Casualty License preferred
• Claim experience is preferred.
• Bilingual is a must
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment