Automotive Call Center Representative - Porsche Natick

Herb Chambers Honda of Burlington; Natick (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health insurance

401k with company match

Employee discounts

Job summary

Herb Chambers Honda of Burlington is seeking a customer-focused BDC Service Agent in Natick, MA. As part of a dynamic team, you will manage inbound and outbound calls, assist customers with service needs, and schedule appointments. The role requires excellent communication and multitasking skills. We offer a competitive salary range of $45,000 to $50,000 annually and a supportive environment for professional growth, including various employee benefits like health insurance, paid time off, and training opportunities.

Qualifications

• Must be at least eighteen years of age.
• Excellent customer service skills and motivation to be successful.
• Prior retail, sales, or call center experience preferred.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails.
• Partner with the service department to schedule appointments.
• Identify customer needs and provide service information.

Skills

Customer service skills

Communication skills

Computer skills

Ability to multi-task

Typing speed 35-40 wpm

Job description

Natick, MA, USA

Job Description

Posted Friday, May 8, 2026 at 4:00 AM

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Compensation: $45,000-$50,000 annually

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car‑buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Able to multi‑task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre‑employment screens (background and drug test)

Company Benefits

Pay and Recognition

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front‑line team members eligible)

Insurance / Retirement

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax‑free)
• Short‑term and Long‑term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages.

• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.