Full-time BDC Representative-Audi Nashua

Audi & Porsche Nashua; Nashua (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

PTO - holidays, vacation, sick days, b

Employee discounts

Job summary

Audi Nashua is hiring a Full-time BDC Representative. Schedule: Monday–Saturday with one weekday off. You will welcome clients in person or by phone and guide them to the right teams. The role involves coordinating appointments, responding promptly to inquiries, and using CRM tools to identify sales opportunities.

We offer a comprehensive benefits package, 401(k) with company match, PTO including holidays and a birthday off, and employee discounts on service, parts, and vehicle purchases.

Qualifications

• Clear, professional communication skills—both verbal and written.
• Strong attention to detail and ability to manage multiple conversations.

Responsibilities

• Welcome clients in person or by phone and direct them appropriately.
• Schedule and coordinate sales appointments, test drives, deliveries, and service visits.
• Respond to inquiries promptly and nurture the next steps in the client journey.
• Make outbound calls for reminders and follow-ups to maintain engagement.
• Identify sales opportunities from current owners or prospects and leverage CRM data.

Skills

Clear communication

Phone presence

Time management

Detail oriented

Team player

Tools

Microsoft Word

Outlook

Excel

Job description

Description

Join our team as a BDC Representative!

Audi Nashua, part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative. If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you!

Schedule: Monday–Saturday, with one scheduled weekday off
Performance Based Compensation consisting of base hourly rate & monthly bonus structure

• What You’ll Be Doing:
• Welcome clients in person at the desk or on the phone
• Assist clients with common questions and direct them to appropriate personnel
• Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments
• Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
• Contact clients with open recalls, campaigns, special order parts
• Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle
• Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers
• Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership client base
• Keeping daily reports organized and up to date
• Following up with clients and internal team members
• Other duties assigned by management team
  

What we can offer you:

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

Requirements

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail, with ability to manage multiple conversations and tasks simultaneously
• Highly organized, self-motivated, and dependable
• Familiarity with a multi-line phone system
• Confident phone presence with a friendly, helpful tone, along with a positive
• Ability to work independently as well as part of a team