Experienced Automotive Service Advisor

Koeppel-Mazda; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Paid time off

Disability Insurance

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Discounts on products and services

Job summary

The Koeppel Auto Group in New York seeks an experienced service advisor/writer to manage drive-lane workflows and deliver excellent customer service. The role emphasizes ownership of the customer experience and efficient technician scheduling.

Qualified candidates have prior service-advisor experience, strong communication, and leadership skills. The position offers a competitive salary, comprehensive benefits, and growth opportunities within a family-owned dealership network.

Qualifications

• Prior experience as a service advisor or service writer required.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and communication skills.
• Professional, well-groomed appearance.

Responsibilities

• Oversee service orders and flow of drive lane to ensure prompt service.
• Own the customer experience and reinforce a positive impression.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is effectively allocated to service work.
• Distribute work among technicians and answer technical questions.
• Maintain CSI at or above company standards.
• Assist in diagnosing vehicle problems and order parts/tools.
• Oversee warranty claims administration and service dept training.
• Enforce company policies and standards; ensure legal compliance.
• Maintain good relations with factories and foster teamwork.

Skills

Service advisor experience

Customer service

Communication skills

Team leadership

Time management

Professional appearance

Job description

TheKoeppel Auto Group has been serving NYC and the Metro area's Automotive needs since 1937. Each Koeppel Dealership is "A" rated by the BBB of NYC. We'realways looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities, so why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

Prior experience as a service advisor or service writer required!

$70K - $90K (based upon experience)

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Prior experience as a service advisor or service writer required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.