Service BDC Representative

Kunes Auto Group; Lake Bluff (IL); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Life insurance

Employee assistance program

Daily pay options

Employee discounts on vehicles, parts,

Service bonuses and training

Job summary

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication.

You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

Qualifications

• Prior BDC, call center, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational skills.
• Professional, positive, and team-oriented attitude.
• Proficient computer and typing skills.
• Ability to thrive in a fast-paced environment.
• Ability to work nights and weekends.

Responsibilities

• Respond promptly to inbound service calls, online service requests, and customer inquiries.
• Schedule, confirm, and reschedule service appointments.
• Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance.
• Provide friendly, professional customer service while assisting customers with scheduling and service-related questions.
• Follow up with customers regarding missed appointments and service recommendations.
• Accurately document all customer interactions in the CRM and service scheduling system.
• Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction.
• Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Team oriented

Tools

CRM systems

Job description

SERVICE BDC REPRESENTATIVE

Unlimited Earning Potential | Career Growth | Paid Training

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed - whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking a Service BDC Representative to join our growing dealership team. As the first point of contact for service customers, you'll schedule appointments, respond to inbound inquiries, and provide exceptional customer service through phone, text, and email communication. You'll play a key role in supporting our service department by keeping schedules full, following up with customers, and ensuring a seamless service experience.

Compensation

• $3,000.00 - $5,000.00 per month (Wage + Commission)
• Tiered Bonus/ Commission Opportunities

Responsibilities

• Respond promptly to inbound service calls, online service requests, and customer inquiries
• Schedule, confirm, and reschedule service appointments
• Initiate outbound calls, texts, and emails to remind customers of upcoming appointments and recommended maintenance
• Provide friendly, professional customer service while assisting customers with scheduling and service-related questions
• Follow up with customers regarding missed appointments and service recommendations
• Accurately document all customer interactions in the CRM and service scheduling system
• Collaborate with service advisors and the service department to maximize appointment scheduling and customer satisfaction
• Learn and apply dealership processes, scripts, and customer service best practices to deliver an exceptional customer experience

Requirements

Qualifications

• Prior BDC, call center, or customer service experience preferred
• Excellent verbal and written communication skills
• Strong multitasking and organizational skills
• Professional, positive, and team-oriented attitude
• Proficient computer and typing skills
• Ability to thrive in a fast-paced environment
• Ability to work nights and weekends

Benefits

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

Join the Kunes Team

If you're looking for a career with professional growth and a company that invests in its people, we'd love to meet you.

Kunes Auto Group is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law