Experienced Auto Service Advisor: Customer Driven Growth

Bob King Automotive Group; Winston-Salem (NC); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

401K with up to 4% match

Medical Benefits after 90 days

PTO after 31 days

Employee appreciation program

Job summary

Bob King Automotive Group in Winston-Salem, NC is seeking an Automotive Service Advisor to greet customers, assess vehicle service needs, and recommend solutions based on technician findings. You will maintain clear communication and ensure a positive customer experience throughout the service visit.

The ideal candidate has strong communication skills, basic automotive knowledge, and a customer-focused attitude. Experience in a dealership or equivalent is required to interview for this role.

Qualifications

• Dealership or equivalent automotive industry experience required.
• Strong multitasking and customer-focused approach.
• Organized with friendly personality.
• Ability to manage multiple computer systems simultaneously.
• Excellent communication and follow-up with customers.
• Clean driving record and valid driver's license.

Responsibilities

• Greet customers and assess their service needs.
• Provide service recommendations based on technician findings.
• Communicate clearly with customers throughout the service process.
• Coordinate with technicians to ensure timely repairs and updates.
• Order parts and tools as necessary and manage warranty interactions.
• Maintain positive customer relations and professional appearance.

Skills

Customer service

Communication

Automotive knowledge

Problem solving

Tools

CRM software

Dealership software

Mobile apps

Job description

Bob King Automotive Group in Winston-Salem, NC is seeking an Automotive Service Advisor to greet customers, assess vehicle service needs, and recommend solutions based on technician findings. You will maintain clear communication and ensure a positive customer experience throughout the service visit.

The ideal candidate has strong communication skills, basic automotive knowledge, and a customer-focused attitude. Experience in a dealership or equivalent is required to interview for this role.