Experienced Auto Service Advisors - Bob King Auto Group

Bob King Hyundai; Northern (KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K with match

Medical benefits after 90 days

PTO available

Employee appreciation program

Job summary

Bob King Automotive Group in Kentucky seeks an Experienced Auto Service Advisor to greet customers, assess service needs, and recommend solutions based on technician findings. You will coordinate with service staff, communicate clearly, and uphold dealership standards in a fast-paced environment.

The role offers a semi-monthly draw of $1,500 with commission paid monthly after interview, plus benefits including 401K with match, medical coverage after 90 days, and PTO.

Qualifications

• Dealership or equivalent automotive industry EXPERIENCE IS REQUIRED to interview.
• Excellent communication skills with customers.
• Organized and friendly personality.
• Demonstrated ability to manage multiple computer systems at once.
• Time management skills and attention to detail.

Responsibilities

• Greet customers, assess vehicle service needs and provide recommendations based on technician findings.
• Maintain continual communication and ensure a positive customer experience.
• Provide concierge support for owner inquiries and ensure proper handling.
• Oversee administration of warranty claims with Service Management.
• Navigate computer systems and mobile apps to check in vehicles and keep processes smooth.

Skills

Customer communication

Automotive knowledge

Dealership experience

Organization

Time management

Tools

dealership computer systems

Job description

Experienced Auto Service Advisors - Bob King Auto Group

We are seeking an Automotive Service Advisor to join our team. The Automotive Service Advisor will be responsible for greeting customers, assessing their vehicle service needs, and providing recommendations based on the Technician video/findings. The ideal candidate will have excellent communication skills, some automotive knowledge, and a customer-focused attitude. Experience previously at a dealership or equivalent is required to interview for this role.

Responsibilities:

Ensure that customers receive prompt, courteous, efficient service and continual communication 100% of the time!

Take ownership of the customer's experience by carrying out any additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in explaining vehicle problems, partnering with Technicians as needed; order parts and tools as necessary

Oversee administration of warranty claims for customers partnering with Service Management

Adheres to company standards and dress code, agree to be fitted for and wear a uniform daily

Maintain good working relationship with factory(s), vendors and foster positive customer relations

Team Player attitude, helping out where needed

Successfully navigate all computer systems to get the customer's vehicle checked in and ensure all processes run smoothly, comfortable with mobile apps and technology

• Employee Appreciation Program with tickets to local attractions and a partnership with the Forsyth Humane Society
• 401K with up to 4% match availability after1 year
• Medical Benefits available after 90 days through ACS/Cigna
• PTO Available as early as your 31st day of employment

Qualifications :

Dealership or Equivalent Automotive Industry EXPERIENCE IS REQUIRED to be consdered for an interview for this role

Great at Multi Tasking while still focusing on the customer perception and experience

Organized and friendly personality

Demonstrated ability to manage mutiple computer systems at once

Time management skills, Detail Oriented in all areas of your work

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Excellent communication skills with customer follow up

Clean driving record and valid driver’s license

Service Advisors will be paid a draw, split into two payments of $1,500 per paid period semi-monthly. On the 15th of the following month commission will be paid based on several variables. Examples include : Customer pay labor gross profit, Warranty labor gross profit, internal repair orders, to name a few. This will be reviewed further during the interview process.

About Us - The Bob King Automotive Group - Bob King Hyundai, Bob King Kia, Bob King Mazda, and Genesis of Winston Salem

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Our employees are our internal customer! We want everyone that joins the team to feel that same level of customer service, care, and appreciation for the job you do that we provide to our customers daily. We are always looking for talented, self-motivated individuals to join our team. This is an excellent opportunity with growth and long-term career potential.