Automotive Service Appointment Specialist

Bob King Automotive Group; Winston-Salem (NC); On-site; USD 12,000 - 21,000; Full time

Job summary

Bob King Automotive Group in Winston-Salem, NC is seeking an Automotive Service BDC Specialist to manage inbound and outbound calls, schedule service appointments, and deliver outstanding customer service to enhance the service experience.

You will enter customer information accurately, coordinate with the service team, follow up with customers, and maintain detailed records while adhering to company policies and data privacy.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• Proven experience in customer service or call center environment is a must.
• Knowledge of automotive service terminology and procedures preferred.
• Strong communication skills and the ability to effectively interact with customers over the phone.
• Proficiency in computer systems and software applications.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and accuracy in data entry.
• A positive attitude and a customer-centric approach to service.

Responsibilities

• Answer inbound calls related to service appointments and provide information to customers.
• Make outbound calls to follow up with customers regarding service appointments or inquiries.
• Schedule service appointments and coordinate with the service department.
• Enter customer information accurately into the system.
• Assist customers with inquiries, service reminders, and service updates.
• Maintain customer satisfaction by providing exceptional service and addressing any concerns promptly.
• Collaborate with service advisors and technicians to ensure timely and efficient service delivery.
• Keep detailed records of customer interactions and transactions.
• Adhere to company policies and procedures regarding customer service and data privacy.

Skills

Customer service

Call center experience

Automotive terminology

Communication skills

Computer proficiency

Multitasking

Data entry accuracy

Customer-centric mindset

Education

High school diploma or equivalent

Associate degree preferred

Job description

Bob King Automotive Group in Winston-Salem, NC is seeking an Automotive Service BDC Specialist to manage inbound and outbound calls, schedule service appointments, and deliver outstanding customer service to enhance the service experience.

You will enter customer information accurately, coordinate with the service team, follow up with customers, and maintain detailed records while adhering to company policies and data privacy.