Experienced 3rd Party HC Collections - Remote (Central Time Zone Schedule)

TSI - Transworld Systems Inc.; West Des Moines (IA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Work from home

Paid training

Growth opportunity

Bonus opportunity

Benefits package

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative. This role is work-from-home with CST/EST considerations, offering hourly pay and opportunities for growth.

Responsibilities include contacting consumers, updating files, skip tracing, and assisting delinquent accounts while maintaining compliance with laws and company policies. The position emphasizes customer service excellence, reliable internet, and the ability to work independently in a home environment.

Qualifications

• 3rd party healthcare collections experience required.
• Remote work with reliable internet access.
• Strong communication and PC skills.

Responsibilities

• Communicate with consumers by telephone and update account records.
• Skip tracing to locate consumer contact information.
• Counsel delinquent consumers to collect payments.

Skills

Communication

Customer service

Phone skills

Independence

Computer proficiency

Job description

Work Location

This is a remote/work from home position (CST/EST considered)

Compensation

$18-24/hour based on 3rd party HC experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates

must have 3rd party healthcare collections experience.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.