Experienced 3rd Party HC Collections - Remote (Central Time Zone Schedule)

Transworld Systems Inc.; Fort Worth, San Angelo, Montgomery, Des Moines (TX, TX, AL, IA); À distance; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Work from home

Paid training

Team environment

Growth opportunities

Bonus opportunities

Benefits: medical, dental, vision, 401

Résumé du poste

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer service team. This work-from-home role includes company-issued equipment and comprehensive onboarding.

You will communicate with consumers by phone, update computer records, perform skip tracing, and counsel delinquent accounts on 3rd party healthcare collections.

We offer paid training, a bonus program, and benefits including medical, dental, vision, 401k with employer matching, PTO and holidays.

Qualifications

• Ambition to grow career
• Experience with healthcare third-party collections
• Positive, friendly demeanor
• Strong communication skills
• Proficient computer skills
• Ability to work independently and prioritize

Responsabilités

• Communicate with consumers by telephone and manage written correspondence to resolve unpaid accounts
• Provide accurate account updates in the system for each call
• Perform skip tracing to locate contact information
• Counsel delinquent consumers to assist in meeting payment obligations
• Stay compliant with Federal, State, and Local laws and company policies
• Provide feedback to management and suggest process improvements
• Perform other duties as assigned by management

Description du poste

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position

Compensation: $18-24/hour based on 3rd party HC experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates must have 3rd party healthcare collections experience.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions

• The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.