Experienced 3rd Party HC Collections - Remote (Central Time Zone Schedule)

TSI - Transworld Systems Inc.; Montgomery (AL); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Work from home

Paid training

Bonus opportunity

Benefits package

Job summary

Transworld Systems Inc. is hiring a Remote Call Center Representative to join our growing customer service team.

This remote role allows you to work from home with CST/EST considerations, and offers paid training and a generous bonus opportunity. In this position you will contact consumers by phone, update account records, perform skip tracing, and guide delinquent customers toward payment arrangements while staying compliant with laws and company policies.

Qualifications

• 3rd party healthcare collections experience required.
• Ambitious and growth-minded.
• Excellent communication and computer skills.

Responsibilities

• Communicate with consumers by telephone and process written correspondence to resolve unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call.
• Skip tracing to locate consumer contact information.
• Counsel delinquent consumers to assist in finding funds to meet payment obligations.
• Comply with all applicable federal, state, and local laws and regulations related to job duties.
• Comply with TSI policies and procedures and stay up-to-date on company rules.
• Provide feedback to management and suggest process improvements.
• Perform other duties as assigned by management.

Skills

Strong communication

Proficient computer skills

Independent work

Ambitious growth-minded

Job description

Work Location

This is a remote/work from home position (CST/EST considered)

Compensation

$18-24/hour based on 3rd party HC experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates

must have 3rd party healthcare collections experience.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.