Experience Strategy Scout, Global Digital

Ford Motor Company; United States; On-site; USD 99,000 - 166,000; Full time

Benefits offered by this job

Medical coverage

Parental leave

Vehicle discount

Job summary

Ford Motor Company seeks an experienced Customer Experience leader to shape the best shopping, buying and owning journeys for Ford, Lincoln, and Ford Pro across the globe.

You will go out into the world to observe journeys, document insights, benchmark peers, and translate findings into actions that improve value for customers and Ford. Requires 5+ years in CX/retail and a Bachelor’s degree.

Qualifications

• Bachelor’s degree required; advanced degrees preferred.
• 5+ years in customer experience, retail, e-commerce or digital product with direct retail exposure.
• Proactive and curious; seeks out new experiences independently.
• Customer-obsessed with delivering value to customers and Ford.
• Subject matter expert in shopping/buying/owning experiences; mentors others.
• Documents experiences clearly for cross-functional use.
• Fluent with AI shopping tools and how journeys connect.
• Experience presenting findings to senior leadership.
• Strong storytelling and an active industry network.
• Leads through influence as an individual contributor across product, design, engineering and business teams.

Responsibilities

• Go out into the world to experience best-in-class shopping, buying and owning journeys.
• Document experiences in a consistent format and maintain a benchmark library.
• Benchmark how top companies handle large purchases and ownership across sectors.
• Track trends in how customers shop and own, including AI, and interpret implications for Ford.
• Present findings to journey managers, PMs and product leaders; propose actions.
• Contribute outside-in insights to quarterly strategy refresh and roadmap alignment.
• Represent Global Digital at industry events and share learnings with the team monthly.

Skills

Customer experience

Retail experience

AI shopping tools

Storytelling

Influence

Cross-functional collaboration

Education

Bachelor’s Degree

Master’s Degree or MBA

Tools

AI shopping tools

Job description

Ford Motor Company seeks an experienced Customer Experience leader to shape the best shopping, buying and owning journeys for Ford, Lincoln, and Ford Pro across the globe.

You will go out into the world to observe journeys, document insights, benchmark peers, and translate findings into actions that improve value for customers and Ford. Requires 5+ years in CX/retail and a Bachelor’s degree.