Global CX Experience Strategist

Ford

United States

Remote

USD 99,000 - 166,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision coverage

Parental leave and family benefits

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off and holidays

Job summary

Ford Motor Company seeks a senior professional to join the Advanced Product Strategy & Planning team in Global Digital. You will go into the world to observe shopping, buying and owning journeys and document what customers felt and what made experiences work.

The role emphasizes AI shopping tools, value delivery, and cross-functional influence. You will translate insights into actionable recommendations for the team, collaborating with product, design, engineering and business partners, while

Qualifications

Bachelor's degree required.
5+ years in customer experience, retail, e-commerce or digital product with direct retail experience.
Proactive and curious; customer obsessed; delivers value to Ford.
Subject matter expert on best-in-class shopping/owning experiences; mentors others.

Responsibilities

Go out into the world to experience best-in-class shopping, buying and owning journeys.
Document experiences in a consistent format and build a benchmark library.
Benchmark how leading companies handle big purchases for automotive and beyond.
Track trends in how customers shop and buy, including AI, and translate findings for Ford.
Present findings to journey managers, PMs and product leaders; help prototype and test.
Contribute outside-in input to quarterly strategy and roadmap alignment.
Represent Global Digital at industry events and share learnings monthly.