Senior Remote Global Experience Strategist

Ford Motor Company; Denver (CO); Remote; USD 99,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave and family support

Vehicle discount program

Tuition assistance

Paid time off

Job summary

Ford Motor Company is seeking a strategic leader to gather and translate outside-in customer experience insights across shopping, buying and owning journeys. You will document experiences, benchmark competitors, and track AI trends to inform Ford’s digital strategy.

You will present findings to senior leaders, influence cross-functional teams, and help prototype and shape tests within Global Digital and Advanced Product Strategy & Planning.

Qualifications

• Education: Bachelor’s degree required; Master’s/MBA preferred.
• 5+ years in customer experience, retail, e-commerce or digital product with direct retail exposure.
• Proactive, curious and able to seek out new experiences.
• Customer-obsessed with delivering value to customers and Ford.
• Subject matter expert in best-in-class shopping and ownership experiences.
• Strong storytelling and an active industry network.
• Leads through influence across product, design, engineering and business teams.

Responsibilities

• Go out into the world to experience best-in-class shopping, buying and owning journeys.
• Document experiences consistently: journey, customer feelings, what worked, and applicable learnings.
• Benchmark how top companies handle major purchases for retail and commercial customers.
• Track trends in shopping and AI usage and interpret implications for Ford.
• Present findings to journey managers, PMs and product leaders; help prototype test ideas.
• Contribute outside-in input to quarterly strategy refresh and roadmap alignment.
• Represent Global Digital at conferences and with partners; share learnings monthly.

Skills

Customer experience

Proactive curiosity

Customer obsession

Storytelling

AI shopping tools

Cross-functional influence

Industry networking

Education

Bachelor’s Degree

Master’s Degree or MBA

Job description

Ford Motor Company is seeking a strategic leader to gather and translate outside-in customer experience insights across shopping, buying and owning journeys. You will document experiences, benchmark competitors, and track AI trends to inform Ford’s digital strategy.

You will present findings to senior leaders, influence cross-functional teams, and help prototype and shape tests within Global Digital and Advanced Product Strategy & Planning.