Experience Store Manager: Lead, Coach & Elevate Service

T-MOBILE USA, Inc.; Riverdale (UT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

T-Mobile USA, Inc. is seeking an Experience Associate Manager for our new Experience stores, designed to elevate service and sales in retail. You will support Sr.

Mobile Experts as an expert resource on new systems and tools, while helping to deliver a best-in-class customer experience. You will coach and lead teams, drive sales outcomes, and ensure up-to-date product knowledge and certification programs. This role emphasizes a customer-centric approach and a culture of collaboration across

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months as Neighborhood Retail Associate Manager preferred.
• Care: 12+ months as Associate Coach preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Service

Leadership

People Management

Product Knowledge

Sales

Sales Metrics

Customer Problem Solving

Receptive to Feedback

Education

High School Diploma/GED

Retail: 12+ mos.

Care: 12+ mos.

Job description

T-Mobile USA, Inc. is seeking an Experience Associate Manager for our new Experience stores, designed to elevate service and sales in retail. You will support Sr.

Mobile Experts as an expert resource on new systems and tools, while helping to deliver a best-in-class customer experience. You will coach and lead teams, drive sales outcomes, and ensure up-to-date product knowledge and certification programs. This role emphasizes a customer-centric approach and a culture of collaboration across