Experience Store Leader — Elevate Sales & Service

T-MOBILE USA, Inc.; Shawnee (KS); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking an Experience Associate Manager to elevate service and sales in our Experience stores. You will support Sr.

Mobile Experts, champion new tools, and help shape a product roadmap tailored to these locations. In partnership with the Experience Store Manager, you will mentor teams, deliver coaching, and ensure exceptional customer experiences from research to resolution. The role requires leadership, adaptability, and a commitment to training, with a focus on achieving

Qualifications

• High School Diploma or GED required.
• 18+ months retail experience in a neighborhood store or equivalent.
• Proven ability to train and coach staff to achieve sales goals.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and tools.
• Coach in all directions and provide actionable feedback to improve performance.
• Take ownership of store performance and drive results.
• Lead by example in training completion and staying up to date on product knowledge.

Skills

Customer service

Sales

Leadership

Coaching

Education

High School Diploma/GED

Tools

POS systems

CRM

Job description

T-Mobile USA, Inc. is seeking an Experience Associate Manager to elevate service and sales in our Experience stores. You will support Sr.

Mobile Experts, champion new tools, and help shape a product roadmap tailored to these locations. In partnership with the Experience Store Manager, you will mentor teams, deliver coaching, and ensure exceptional customer experiences from research to resolution. The role requires leadership, adaptability, and a commitment to training, with a focus on achieving