Experience Store Leader & Coach

T-Mobile; Olathe (KS); On-site; USD 82,656,000 - 137,760,000; Full time

Job summary

T-Mobile's Experience Associate Manager role in our new Experience stores focuses on elevating service and sales by leading teams, coaching peers, and delivering best-in-class customer experiences. You will partner with the Experience Store Manager and Sr.

Mobile Experts to adopt new tools, resolve customer issues, and drive store performance through curated training and certification programs. This full-time role requires a high school diploma and retail experience; base pay is competitive with

Qualifications

• Coaching required.
• Strong communication and customer service skills.
• Leadership and people management abilities.
• Product knowledge and ability to coach teams on new systems.
• Sales skills and ability to meet metrics.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Education

High School Diploma/GED (Required)

Retail: 12+ months (Preferred)

Care: 12+ months (Preferred)

Job description

T-Mobile's Experience Associate Manager role in our new Experience stores focuses on elevating service and sales by leading teams, coaching peers, and delivering best-in-class customer experiences. You will partner with the Experience Store Manager and Sr.

Mobile Experts to adopt new tools, resolve customer issues, and drive store performance through curated training and certification programs. This full-time role requires a high school diploma and retail experience; base pay is competitive with