Experience Specialist; Monona Pediatrics; 1.0 FTE

UnityPoint Health; Monona (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Benefit Eligible

Job summary

UnityPoint Health – Meriter in Wisconsin is seeking an Experience Specialist to greet patients and visitors, guiding them through required paperwork and directing them to the right departments. The role focuses on creating a smooth, welcoming visit and providing front-line assistance to ensure an efficient experience.

The position supports patients and families by sharing information on services, wait times, and provider availability, while maintaining confidentiality and accurate EMR records.

Qualifications

• High School Diploma or equivalent.
• Experience in hospital or healthcare customer service preferred.
• Administrative or clerical experience preferred.

Responsibilities

• Provide a professional, welcoming first point of contact for patients and visitors.
• Inform patients about wait times, provider availability.
• Address general inquiries and concerns with empathy.
• Guide on charges, payment processes, and insurance procedures.
• Maintain accurate patient records in the EMR system.
• Answer and route incoming calls with basic information.
• Ensure confidentiality and UPH data handling.

Skills

Customer service

EMR systems

Communication

Data confidentiality

Phone support

Education

High School Diploma

Tools

EMR software

Phone system

Job description

Shift: M-F, 8:15am - 5:30pm

If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you!

16816BR

FTE: 1.0

Shift: Weekdays 8:15a-5:30p

Compensation: $18.32+

Hours Per Week: 40

Weekends: No

Benefit Eligible

Shift: M-F, 8:15am - 5:30pm

If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you!

As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line assistance by greeting guests, guiding them to the appropriate departments, and helping with required paperwork to ensure an efficient visit.

Key Responsibilities & Skills:

• Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
• Keep patients and families informed about wait times, provider availability, and any delays.
• Address general inquiries and concerns with empathy, escalating complex issues as needed.
• Offer guidance on charges, payment processes, and insurance procedures.
• Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
• Answer and route incoming calls, providing basic information as appropriate.
• Ensure all interactions and data handling follow confidentiality and UPH standards.

Why UnityPoint Health – Meriter?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in.Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High School Diploma or equivalent.
• Previous customer service experience in a hospital or healthcare setting is preferred.
• Prior administrative or clerical experience preferred.

EEO/M/F/D/V