Experience Specialist - Front Desk, Family Medicine

UnityPoint Health; Dubuque (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking an Experience Specialist/Receptionist for our Family Medicine clinics in Dubuque. The role involves welcoming patients, managing front desk duties, and guiding patients to the correct departments. You will ensure smooth registrations and deliver a high level of service to patients and visitors.

The position requires strong communication, the ability to handle paperwork, and a commitment to confidentiality. A comprehensive benefits package accompanies full-time hours.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage front desk and registrations with accuracy.
• Maintain confidentiality and HIPAA compliance in handling patient information.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assisting with check-in and check-out and ensuring smooth registration.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and delays.
• Assists patients in completing paperwork, including consent forms and insurance documentation.
• Answers incoming calls and provides basic information or forwards to the appropriate department.
• Maintains accurate patient records in the EMR system and ensures data confidentiality.

Education

High School Diploma or equivalent

Job description

UnityPoint Health is seeking an Experience Specialist/Receptionist for our Family Medicine clinics in Dubuque. The role involves welcoming patients, managing front desk duties, and guiding patients to the correct departments. You will ensure smooth registrations and deliver a high level of service to patients and visitors.

The position requires strong communication, the ability to handle paperwork, and a commitment to confidentiality. A comprehensive benefits package accompanies full-time hours.